CX Day is a global celebration of companies and people who are delivering the highest-quality experiences to customers, created by the Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The NEXA team will be celebrating their contribution to the CX profession on [...]
NEXA to sponsor the Customer Service Strategy Award at this year’s National Local Government Customer Service Network conference For the past 6 years, NEXA has partnered with the National Local Government Customer Service Network (NLGCSN) and is proud to continue this important relationship in 2017. Established in 1995, the Network’s mission is to support customer [...]
To highlight the increased scope of innovation in the public health sector, the Victorian Healthcare Association has added extra categories to their annual awards. For the first time, member organisations will be able to enter the Patient Engagement Award category and be recognized for their contribution to revolutionizing patient experiences. NEXA is proud to sponsor [...]
Sydney, Australia - 9 August 2017 Queensland University of Technology (QUT) has transformed student engagement on campus through an Australian-first digital student services hub, HiQ, featuring a combination of state-of-the art technology and peer-to-peer support. To streamline operations for the 42,000 students on campus, QUT combined multiple student services into a single location. The increased [...]
Sydney, Australia – 13 July 2017 NEXA is pleased to announce a partnership with the Victorian Healthcare Association (VHA), the not-for-profit peak body for the $16bn Victorian public and community healthcare sector. NEXA’s CEO Adrian Gold said the partnership was indicative of NEXA’s commitment to bringing best of breed technology solutions to the healthcare industry. [...]
Sydney, Australia – 4 June 2017 Prince of Wales Hospital’s (POWH) Cancer and Haematology Services are setting new benchmarks for cancer patient care in the state-of-the-art Nelune Comprehensive Cancer Centre (centre), now located in the recently opened 10-storey Bright Alliance Building (building) in Randwick. The new $114 million building boasts world-class health care and medical [...]
NEXA’s Queuing solution for the emergency department streamlines the patient journey and enhances the visitor experience. To better understand just how this works, watch this video which highlights Mr Quimby’s visit to the Emergency Department (ED) for his broken wrist. Mr Quimby checks into ED from home, or another location en route to the hospital [...]
NEXA were commissioned by Western Sydney Local Health District to implement and extend NEXA’s Patient Journey Optimisation Platform as part of the Blacktown Hospital Redevelopment Program into the new Clinical Services Building. As a key solution forming part of the digital hospitals strategy implemented at Blacktown Hospital, NEXA continues to work as a technology partner [...]
Featured in Pulse+IT and Hospital & Healthcare Bulletin Gold Coast Health has partnered with Australian customer experience software company, NEXA, to launch a holistic patient optimisation framework across its five busiest departments at the Gold Coast University Hospital (GCUH). The Q-Flow technology by NEXA integrates with GCUH’s core systems and has helped to eliminate patient [...]
NEXA CEO Adrian Gold was recently at a function where he had the privilege of meeting the newly appointed NSW Premier, The Hon. Gladys Berejiklian. It was a great opportunity to introduce her to the work NEXA is involved in, especially Service NSW and other State government organisations, and high profile federal government departments and [...]
