CASE STUDIES

 

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    Case Study: Service NSW & NEXA
    NEXA's Customer Experience solution is already delivering many benefits for Service NSW, providing greater visibility into customer wait times, staff performance, and greater transparency of operations and customer service metrics.
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    Case Study: Albury City Council
    Case Study: Albury City Council Albury City Council has successfully deployed Q-Flow Queue Management software from NEXA. Albury City Council put customer service at the heart of everything that do. Albury CityQueue Management Council state “It’s...
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    Case Study: Coffs Harbour City Council
    Case Study: Coffs Harbour City Council The Challenge Coffs Harbour City Council is committed to seeing Coffs Harbour retain its unique character and distinctive attributes that make the city such a desirable location. In order...
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    Case Study: Medicare Australia
    Case Study: Medicare Australia As one of the more prominent service delivery agencies in the Australian Government, Medicare Australia is a customer-focused organisation committed to ongoing customer service improvement. Medicare Australia recognises the need...
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    Case Study: Gosford City Council
    Case Study: Gosford City Council The Challenge The Council office was receiving up to 25 development applications a day. Wait times were becoming increasingly long, resulting in frustrated customers. These issues did not fit with...
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    Case Study: Waverley Council
    Case Study: Waverley Council The Challenge A number of Customer Service functions were integrated into one location, greatly increasing the amount of customer traffic and waiting times. Council managers had no statistical information and were...
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    Case Study: Holmesglen Institute Of TAFE
    Case Study: Holmesglen Institute of TAFE The Challenge Holmesglen’s Student Information Office has just undergone a major facilities face lift and the Registrar required new tools to allow the “one stop service” to function in...
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    Case Study: University Of Wollongong
    Case Study: University of Wollongong The Challenge Student Central, the face-to-face hub for student enquiries at the University of Wollongong, handles in excess of 70,000 over-the-counter interactions per year. With such high volumes of activity,...
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    Case Study: TAFE Brisbane & NEXA
    TAFE Brisbane The Challenge Due to a restructure within the TAFE Queensland, there was a re- allocation of international services causing a dramatic increase in student traffic and a 35% increase in the amount of counter...
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    Case Study: South West Sydney Institute TAFE
    Case Study: South West Sydney Institute TAFE The Challenge South West Sydney Institute (SWSi) decided to implement a queue management system to all nine campuses, in order to enhance management reporting and overall visibility of...
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    Case Study: Durham TAFE, Toronto
    Case Study: Durham TAFE, Toronto Overview Located one hour east of Toronto Canada, Durham TAFE is a success story of how a small regional TAFE grew into a national powerhouse educational institution. Their recent renovations and...
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    Case Study: Victoria University
    Case Study: Victoria University NEXA is pleased to announce that NEXA's Student Experience solution has been successfully deployed to all campuses at Victoria University. The campuses include St Albans, City Flinders, Sunshine, Melton, Werribee and...
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    Case Study: TAFE North & NEXA
    Case Study: TAFE North Barrier Reef Institute of TAFE  or as it's now known TAFE North, is North Queensland’s largest vocational education and training provider. They provide vocational education and training to more than...
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    Case Study: Cabrini Health & NEXA
    Case Study: Cabrini Health The Challenge The Cabrini Health Medical Imaging Department is a multi-modality imaging centre located in Malvern, Victoria. The centre consists of MRI, CT, Angiography, Ultrasound, Nuclear Medicine, Bone Densitometry and general...
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    Case Study: Center For Orthopaedics
    Case Study: Centre for Orthopaedics The Challenge Centre for Orthopaedics is the region’s largest, independently owned musculoskeletal group, offering a comprehensive range of services for patients of all ages. With a catchment area of 300,000...
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    Case Study: NYC Department Of Transport
    Case Study: NYC Department of Transport Overview The New York City Department of Transportation (DOT) is responsible for the condition of approximately 5,800 miles of streets and highways and 790 bridge structures, including six tunnels. ...
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    Case Study: The Prince Charles Hospital
    Case Study: The Prince Charles Hospital The Challenge The Prince Charles Hospital Specialist Outpatient Service is home to 43 specialist rooms, ranging from cardiac surgery to haematology, oncology, sleep disorders and vascular surgery. On average,...
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    Case Study: Sheba Healthcare
    Case Study: Sheba Healthcare The Sheba Medical Centre at Tel Hashomer is considered to be one of Israel’s national healthcare centres. Adjacent to Tel Aviv, it is the most comprehensive medical centre in the Middle...
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    Case Study: Telefonica & ACF
    Case Study: Telefonica Telefonica is one of the world’s leading telecommunications operators, with a total of 228.6 million customers. In Latin America, Telefonica is one of the world’s leading telecommunications operators.  The company provides services...
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    Case Study: Monash University
    Case Study: Monash University Monash Connect is located in the Student Service Centre at Caulfield Campus. Having been recently radically re-designed, it showcases the latest design and technology to provide first class service to...
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    Case Study: BUPA & Customer Experience
    Case Study: BUPA Products: Customer Experience “NEXA have shown themselves to be agile, flexible and responsive to our needs.” Brett Comer, GM Bupa Medical Services
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    Patient Flow Technology Installed In Hospitals
    Patient Flow installed in Hospitals NEXA's Patient Flow solution is designed to arrange patient appointments and manage queues, has been placed in Australian hospitals following previous installations in America. Currently utilised widely in leading universities, the...
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    Putting Patient Comfort First
    Patient Flow In Health Care: Queue management in health care facilities is undoubtedly a hot topic, but beyond the issue of the wait time itself, patient care and comfort is a key concern for many...
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    Case Study: Access Canberra
    Access Canberra Access Canberra is a new initiative derived from a number of Canberra State Government agencies. Access Canberra was established on 16 December 2014 to better support and connect the public of Canberra with...
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    NEXA's Q-Flow Patient Management System rolled out to a...
    Gold Coast University Hospital Patient Flow Management System
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    New Brandable Kiosks
    Introducing NEXA's brandable kiosks NEXA's new state-of-the-art slimline kiosks not only help businesses manage optimal handling of customer traffic through your customer service centre, but also can be branded xxxx. Benefits and Advantages • Customisable branded...