NEXA is led by a proven team that work together to enhance the customer experience and improve operational efficiencies.


NEXA is led by a proven team that work together to enhance the customer experience and improve operational efficiencies.

Adrian Gold – CEO and Owner of NEXA GROUP

Adrian Gold is the CEO and Owner of NEXA GROUP and a customer experience industry pioneer in Australia. For the past 15 years, he has successfully integrated customer experience software solutions into the private and public sector across 3 continents.

Adrian is at the forefront of technology solutions to enable organisations to improve operational efficiencies and customer experiences. He has also been instrumental in the implementation of award winning workforce optimisation software tools in banking institutions across the globe. Some of these organisations include the Commonwealth Bank (Australia), Westpac (Australia and New Zealand), Royal Bank of Scotland and Lloyds (UK).

Mark Glover – Director and CFO of NEXA group

Mark Glover is a qualified Chartered Accountant with extensive and varied experience in business management, accounting, reporting, restructuring and project management which spans over 25 years.

Mark is a Managing Director to Axby Consulting and is the Chief Financial Officer for NEXA Group as well as being a valued and respected Advisory Board member.

Andrew Cooper – Chief Operations Officer

Andrew is a seasoned sales professional with more than 20 years’ experience. Andrew has worked with customers of all sizes from SMB’s to Large Enterprise multinationals in varying industries as a trusted advisor. He is passionate about delivering the customer value and great return on investment in all his engagements. Andrew continues to look for each customers business issues and works through a valid solution to solve the key items. At NEXA Andrew is passing his experience to the wide team to ensure a valued outcome for all of our customers.

Andrew enjoys sports and can be found with his son at go kart tracks across the state on many weekends, he also enjoys surfing and keeping active.

Katie Bowden – Service Design & Delivery Director

Katie is passionate about informatics and digital healthcare and has spent 11 years working as a Health Information Manager across a number of Local Health Districts in NSW Health. She has been involved in numerous healthcare facility redevelopment projects and electronic medical record implementations including several modules of Cerner Millennium and MOSAIQ (Oncology Information System). Katie consults closely with our clients, incorporating service design principles, to ensure services are designed holistically to meet the needs of all users (staff, patients and consumers).

She excels at project management and successfully implemented Q-Flow at Prince of Wales Hospital within Cancer and Haematology Services before joining the NEXA team.

Stuart Ryan – Systems Director

Prior to joining NEXA in early 2021, Stuart has spent more than 18 years working across enterprise IT solutions in the Australian Higher Education environment driving IT operations with a focus on adding value for customers. Stuart is an expert in delivering highly complex projects and programs at an enterprise level and in leading the resulting organisational and technological change. He brings a wealth of experience across development and product management, enterprise system design and development, Cybersecurity management, and solution architecture. Since joining NEXA Stuart has brought a laser focus on product quality and has implemented continuous improvement processes and practices around our DevOps environment.

Roger Warfield Smith – Support & Maintenance Manager

Roger has been with NEXA for the past 9 years when it is was literally a 5 man show! Now in his carefully crafted area of the new NEXA offices, Roger manages a team of 5 support crew who work 24/7, 365 days a year, to ensure our clients can access the right level of support, whenever they need it.

Prior to NEXA, Roger worked at IT Evolution as a Senior IT Consultant. There he managed various customers IT Systems alleviating their need to have their own IT Departments.
He’s a MotoGP Racer at heart but has been building, remodelling and supporting computer-related hardware & software since the Commodore 64 was released.