LEADERSHIP

NEXA is led by a proven team that work together to enhance the customer experience and improve operational efficiencies.

LEADERSHIP

NEXA is led by a proven team that work together to enhance the customer experience and improve operational efficiencies.

Adrian Gold CEO of NEXA

Adrian Gold – CEO of NEXA GROUP

Adrian Gold is the CEO of NEXA GROUP and a customer experience industry pioneer in Australia. For the past 15 years, he has successfully integrated customer experience software solutions into the private and public sector across 3 continents.

Adrian is at the forefront of technology solutions to enable organisations to improve operational efficiencies and customer experiences. He has also been instrumental in the implementation of award winning workforce optimisation software tools in banking institutions across the globe. Some of these organisations include the Commonwealth Bank (Australia), Westpac (Australia and New Zealand), Royal Bank of Scotland and Lloyds (UK).

Adam Heaney – Director of Professional Services and Development

As the Director of Professional Services and Development at NEXA, Adam is focused on strategically positioning NEXA to deliver high quality projects across industry verticals. Adam’s unique blend of frontline health care experience, business acumen and technical skills give him an in-depth understanding of the challenges and requirements of our clients, while maintaining a customer-centric approach to project delivery. In his 3 years at NEXA, Adam has also delivered numerous successful Health and Federal Government installations of our core system Q-Flow in various complexities.

Adam enjoys his family life at home with his wife and two precious girls. He loves tech talk in and out of work and is always ready to talk about industry trends and leading edge technologies.

Dennis Singh – Director of Customer Experience

Dennis is deeply passionate about solving problems and helping clients drive measurable value based outcomes. He takes a lot of interest in refining and reviewing how we can improve Customer Experience by a pro-active approach involving data and design thinking. Prior to NEXA, Dennis was a valued member of Westpac’s Senior Management team driving through end to end Customer led projects within Digital Sales, Consumer Finance and Everyday Lending. He also held Senior roles within the UX and CX space and worked for top tier consulting firms and in conjunction with Accenture, Deloitte and other organisations.

Dennis lectures at General Assembly part time and when he is not immersed in the world of CX he enjoys the outdoors, music and art. He was recently awarded first at Australia’s nationals in scale models of historic and racing cars.

Katie Bowden – Service Design Manager

Katie is passionate about informatics and digital healthcare and for the past 11 years she has worked as a Health Information Manager across a number of Local Health Districts in NSW Health. She has been involved in numerous electronic medical record implementations and upgrades including several modules of Cerner Millenium and MOSAIQ (Oncology Information System). Katie has worked closely with outpatient facilities concentrating on change management and striving for best practice as a result of streamlining future business processes. She excels at project management and successfully implemented Q-Flow at Prince of Wales Hospital within Cancer and Haematology Services earlier this year.

Katie is an avid series watcher and serial shopper. Sun, sea and sand make her smile as does spending time with her family and friends.

Mark Glover – Consulting CFO

Mark Glover is a qualified Chartered Accountant with extensive and varied experience in business management, accounting, reporting, restructuring and project management which spans over 25 years.

Mark is a Managing Director to Axby Consulting and is the Chief Financial Officer for NEXA Group as well as being a valued and respected Advisory Board member.