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Government

Every Customer
Interaction Matters

NEXA’s Customer Journey solution for Government assist across Local Council, State and Federal Departments, to streamline their customers’ journeys and make every interaction matter.

Eliminating queues and wait times, reducing frustration

Real-time data for management transparency

Reporting and analytics for informed decision making

Improved resource management during peak periods

Customer Satisfaction and Feedback rating at 97%

Measures KPI’s and drives operational efficiency

Eliminating queues and wait times, reducing frustration

Real-time data for management transparency

Reporting and analytics for informed decision making

Improved resource management during peak periods

Customer Satisfaction and Feedback rating at 97%

Measures KPI’s and drives operational efficiency

5/5

Client Testimonials

“DoT have been passionate and motivated by the NEXA implementation into our business. It has lifted our professional image and has changed the way we meet, greet, serve and satisfy our customers.”

Gregg Whitehall, Metropolitan Business Centres Manager – WA Department of Transport (DoT)

“The magic behind SNSW is that we have the human interface on the frontline and really smart data behind the scenes.”

Victor Dominello, Former Minister of Customer Service

“We could not be happier with the NEXA solution and the positive impact it has had on our ability to serve our customers and their overall experience within our Service Centre.”

 

Tony Parkes, Customer Service Team Leader, Blacktown City Council

Government

Government Partners

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