Improving Service Delivery Through People, Process And Technology
We are your experienced Australian partners in customer experience transformation, trusted by leading organisations across healthcare, government, education and beyond.
Who We Are
Transforming Everyday Interactions Into Exceptional Experiences
NEXA is a proudly Australian-owned company based in Sydney, with nearly 20 years of experience helping organisations reimagine how they serve people.
We design and deliver smarter service journeys – bringing clarity, care and connection to every interaction.
Trusted by leaders across healthcare, government, education and beyond, we combine deep expertise with a collaborative mindset to create experiences that not only work better but feel and function better too.
Our Vision
To be the trusted partner in transforming service delivery, making it more seamless, empathetic and effective.
We envision a future where every interaction is thoughtfully designed, data-informed and truly customer-centred.
By helping organisations lead with clarity and care, we aim to set a new standard in service experience across Australia and beyond.
Our Mission
At NEXA, our mission is to help organisations deliver smarter, more human service experiences.
We do this by combining proven technology, practical experience and a collaborative mindset.
We’re driven by meaningful outcomes for our clients, their customers and our own team because when services work better for people, everyone benefits.
What We Do
Less Waiting. More Doing.
A Greater Service Experience For Everyone
We provide queue management technology that empowers teams, simplifies operations and puts people at the heart of service delivery.
How We Work
Working Together, The Unique NEXA Way
Partnership-Driven
We collaborate closely with your team to deliver outcomes that truly stick.
Customised Solutions
Designed around your people, not just your systems and processes.
Seamless Integration
From strategy to implementation, our solutions work within your system.
Real-World Experience
We bring decades of hands-on service delivery expertise to every project.
“Over the years, we’ve built more than just solutions; we’ve built trust with our clients and with their customers. We’re proud of that.”
Adrian Gold
CEO and Owner of NEXA Group
“When clients work with NEXA, they’re not just getting technology, they’re getting a partner who understands the human side of service delivery.”
Mark Glover
Director and CFO of NEXA Group
Our Values
What We Believe Shapes How We Work
From long-term partnerships to future-focused thinking, our values inform the way we do business and how we support the people around us.
Integrity In Action
We do what’s right, even when no one’s watching.
People Come First
We value connection, in our team and with every client.
Open & Honest Always
We listen, speak up and create space for real conversations.
Forward Thinking
We stay curious and adaptive, so our solutions lead not follow.
Built on Partnership
Our relationships are long-term, collaborative and based on mutual value.
Value Through Action
We deliver outcomes that matter and make a difference.
Careers At NEXA
Grow With A Team That’s Changing Service For Good
We know that creating better service experiences starts from within. That’s why as the leading customer solutions provider, we invest in our people and culture.
If you’re passionate about making a difference in how services are delivered, grow your career with us.
We Deliver Exceptional Service, Every Time
Let’s Make Your Complex Processes Simpler
Partner with the Australian leaders in customer journey solutions.
Together, let’s transform the way you engage and serve.
Connect with NEXA today!
Why Choose NEXA
Driving Real Outcomes Through Smarter Service
When services run smoothly, everyone wins.
From higher customer satisfaction to more efficient operations, our customer service solutions help create faster and more people-centred experiences.
We empower teams, enhance access and make everyday interactions more seamless for the people who rely on them.
The Customers We Work With
We collaborate alongside forward-thinking organisations that share our passion for service innovation – helping them connect more meaningfully with the people they serve.
