WEBINARS

WEBINAR Service Design: Making every patient interaction matter Date: 23 July 2019 Time: 11am AEST Duration: 40 minutes REGISTRATION CLOSED VIEW RECORDING In our third Service Design webinar, from our healthcare series, we will be drawing on our knowledge from the last...

WEBINAR Improving communication between patients and health care providers HUMAN-CENTRED SERVICE DESIGN IN HEALTHCARE Date: 16 Oct 2018 Time: 11am AEST Duration: 40 minutes Patient interactions with healthcare services have changed dramatically over the past decade with the advancements in...

WEBINAR Placing patients at the centre of the journey HUMAN-CENTRED SERVICE DESIGN IN HEALTHCARE Date: 16 May 2018 Time: 11am AEST Duration: 40 minutes REGISTRATION CLOSED VIEW RECORDING Patient interactions with healthcare services have changed dramatically over the past decade with the...

Topic 2: Appointment Scheduling Date: 27 February 2018 Time: 9am AEDT Duration: 45 minutes REGISTRATION CLOSED VIEW RECORDING One of the simplest and most effective ways to ensure your customer journey gets off to a great start is to offer...

Topic 1: Queue Management Date: 31 January 2018 Time: 9am AEDT Duration: 45 minutes REGISTRATION CLOSED VIEW RECORDING The NEXA Solution Insights Webinar Series kicks off this month with a deep dive into queue management. Customers waiting in a queue...

UNLOCKING VALUE BY INTIMATELY UNDERSTANDING YOUR CUSTOMERS Date: 3 October 2017 Time: 12pm AEDT Duration: 30 minutes REGISTRATION CLOSED VIEW RECORDING At the heart of Customer Experience is always the customer The first step to implementing a meaningful CX strategy is to...

WEBINAR: IS PATIENT FEEDBACK FALLING ON DEAF EARS? Date: 1 November 2017 Time: 12pm AEDT Duration: 45 minutes REGISTRATION CLOSED VIEW RECORDING IS PATIENT FEEDBACK FALLING ON DEAF EARS? Date: 1 November 2017 Time: 12pm AEDT Duration: 45 minutes REGISTRATION CLOSED VIEW RECORDING REGISTRATION CLOSED VIEW RECORDING Too often patient feedback...

THE PSYCHOLOGY OF WAITING Date: 22 November 2016 Time: 1pm AEDT Duration: 45 minutes REGISTRATION CLOSED VIEW RECORDING Did you know almost half a year of your life is spent waiting in queues? In a world of instant gratification and advancing...