The NEXA Solution Insights Webinar Series kicks off this month with a deep dive into queue management. Customers waiting in a queue can have a detrimental impact on an organisation’s customer experience, operational efficiency and bottom line.
Join NEXA and UK-based guest host Simon Pearson as we reveal best practice queue management strategies and showcase Q-Flow® capabilities.
Whether you already have a queue management system or are considering implementing one, this 45-minute webinar will give you insights to help improve your customers’ waiting experience.
- Understanding the negative impact of queuing on your organisation
- First In First Out methodologies to reduce wait times
- How to manage load balancing and priorities in multi-service environments
- Why decentralising the waiting experience is beneficial for you and your customers
Simon Pearson is the principle consultant for SJPC with over 20 years in the IT industry, 10 of those working in Customer Journey Management and Optimisation. As an architect, he has worked on some of the largest enterprise CX projects globally, in Healthcare (Public and Private), Government (Federal, State and Local), Retail and Education. Simon has worked closely with NEXA Group over the last 5 years to help design and implement the strategy for deploying Q-Flow into BUPA, Royal Children’s Hospital, Department of Immigration and Border Protection, Service New South Wales, and many other clients.