WEBINAR: THE PSYCHOLOGY OF WAITING

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Join NEXA, together with The Customer Experience Company, as we delve into the psychology of waiting. You’ll learn:

  • The 8 factors that influence the waiting experience
  • Quick wins to improve time spent in the queue
  • Case studies: good customer flow equals great customer satisfaction
  •  Tools to manage queues and reduce wait times

TESTIMONIALS

Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.

The magic behind SNSW is that we have the human interface on the frontline and really smart data behind the scenes.
Victor Dominello, Minister of Customer Service

NEXA always delivered on their promises and in many cases exceeded expectations.
Ben Oxford, Curtin Connect Project Lead

The NEXA project team were extremely insightful and understood both our clinical and technical requirements.

Informatics and Data Manager, Prince of Wales Hospital