Too often patient feedback is not collected at all or if it is, the lag between capturing the feedback and implementing change is too long for it to have a meaningful impact on the patient experience.
The National Safety and Quality Health Service Standards (NSQHS) requires Health service organisations to implement well designed, valid and reliable patient experience feedback mechanisms to evaluate the health service performance. However, there is little guidance on an effective way to capture, analyse and measure patient feedback in real-time.
In this 45-minute webinar presented by NEXA’s Director of Professional Services and Development, Adam Heaney, he will explore the reasons why patient feedback is critical to improving the quality of care and the overall patient experience at healthcare organisations of all sizes.
• 5 steps to successful patient feedback
• Best practice feedback collection methods
• How to measure success and interpret findings
• The true value of real-time data
PLUS learn from real life examples of how patient feedback has transformed healthcare organisations.
Can’t make it? Register and receive the recording.
Adam Heaney – Director of Professional Services and Development
As the Director of Professional Services and Development at NEXA, Adam is focused on strategically positioning NEXA to deliver high quality projects across industry verticals. Adam’s unique blend of frontline health care experience, business acumen and technical skills give him an in-depth understanding of the challenges and requirements of our clients, while maintaining a customer-centric approach to project delivery. In his 3 years at NEXA, Adam has also delivered numerous successful Health and Federal Government installations of our core system Q-Flow in various complexities.
Adam enjoys his family life at home with his wife and two precious girls. He loves tech talk in and out of work and is always ready to talk about industry trends and leading edge technologies.