The portable queue management application that humanises the customer experience on-site.
Customers want to be seen, acknowledged and assisted, as it establishes confidence that they are in the right queue. Staff can make a great first impression by welcoming customers at the door and ensuring they are available to provide direct assistance.
With NEXA eConcierge, your staff will have access to the Q-Flow® system on the move, improving how they manage queues and assist customers. With an interactive digital dashboard, your staff are able to assign customers to queues, manage wait times, leave notes and reroute customers, all of which updates your system in real-time for the benefit of your whole team.
NEXA’s eConcierge is a mobile queue management solution that live syncs with your Q-Flow platform.
This application works on any smart tablet, allowing your team to walk around the reception area and interact with customers. They can then add information directly into Q-Flow to improve service accuracy, streamline queues, manage wait times and assist customers to get the best experience from your business.
NEXA eConcierge empowers your team to improve customer flow and streamline service centre operations through in-person interactions.
Read more about NEXA e-Concierge
BLOG: How to Streamline the Customer Journey By Humanising Queue Management – In this article, we explain how a mobile queue management solution can enhance the services and support you provide to customers. You’ll also read about the business benefits of offering a more humanised and seamless queue management experience. Read on