Smarter Service. Better Experiences.
At NEXA, we’ve been transforming service delivery for nearly 20 years, helping businesses across healthcare, government and other service sectors to enhance customer interactions in Australia.
Our data-driven solutions optimise appointments, queues and service flows – reducing wait times, improving efficiency and elevating customer satisfaction.
Trusted by leading organisations, we create smarter, more connected service experiences that drive real impact.
Trusted By Leading Organisations Across Australia
We help businesses of all sizes streamline operations and improve service efficiency.
Where seamless experiences matter, we deliver solutions that make a difference.
Appointment Scheduling
Empower customers with seamless booking while streamlining operations.
Our unified platform automates scheduling, reduces costs and enhances experiences with self-service options, real-time updates and efficient appointment management from booking to check-in.
Queue Management
No more long waits. NEXA’s smart queue management keeps things moving.
Our kiosks, mobile check-ins and concierge services streamline customer flow, reduce wait times and boost staff efficiency for a seamless service experience.
Patient Flow
NEXA’s Patient Flow solutions streamline check-ins, notifications and feedback, reducing wait times and improving billing accuracy.
Seamlessly integrate with existing systems to enhance efficiency and deliver better patient experiences across healthcare facilities.
Who We Work With
At NEXA, we work with industries that depend on seamless service delivery and efficient operations.
Our passionate team keeps things moving with customer-focused solutions.
Healthcare
Enhance patient care with efficient check-ins, reduced wait times and seamless service coordination, creating a less stressful experience for both patients and healthcare professionals.
Government
Improve citizen services with smarter queue management and appointment scheduling, reducing wait times and enhancing efficiency across local, state and federal departments.
Education
Streamline enrolment, scheduling and student services with intuitive solutions that simplify processes, minimise delays and create a smoother experience for students and staff.
Other Industries
Our solutions extend beyond healthcare, government and education, adaptable to sectors like retail, finance and more, enhancing service delivery and customer experiences across industries.
Powerful Partnerships, Seamless Integration
NEXA’s Queue Management Solutions streamline check-ins, notifications and feedback, reducing wait times and improving billing accuracy.
Seamlessly integrate with existing systems to enhance efficiency and deliver better patient experiences across healthcare facilities.
- help you streamline interactions for greater efficiency.
- ensure Q-Flow® fits seamlessly into your existing systems.
- combine smart technology with expertise to enhance satisfaction and results.
We Deliver Real-World Benefits That Matter
Smarter
Service Delivery
Reduced
Wait Times
Seamless
Integration
Improved
Customer Satisfaction
Data-Driven
Insights
Scalable
Solutions
Driving Service Innovation:
Real Success Stories With NEXA
Explore how our solutions have reshaped service experiences, optimising workflows, enhancing efficiency and delivering seamless interactions across Australia for businesses and organisations.
See the impact of smarter service design in action.
Cumberland City Council
How NEXA helped Cumberland City Council transition to a Cloud-based queue management solution.
Northern Health
How NEXA empowered Northern health with a queue management solution for more seamless process management.
Access Canberra
How NEXA empowered Access Canberra with a queue management solution to improve efficiencies and data-driven capabilities.
Experience The NEXA Difference
Hear from our clients who have transformed their customer service delivery with our smart solutions, better efficiency, happier customers and real results.
We Deliver Exceptional Service, Every Time
Let’s Make Your Complex Processes Simpler
Partner with the leaders in customer journey solutions. Together, let’s transform the way you engage and serve.
Connect with NEXA today!
Why Choose NEXA?
We Bring
Proven Expertise
Years of experience transforming customer journeys across industries.
We Support
Industry Leaders
Trusted by top government, healthcare and other organisations.
We Have
an Expert Team
Skilled professionals dedicated to optimising your service experience.
We Offer
Seamless Integration
Our solutions work effortlessly with your existing systems.
Latest Insights That Matter
Explore expert perspectives, industry trends and success stories that shape smarter service experiences.
Stay informed, stay ahead with NEXA.
Q-Flow® 6.4: The Next Step in Smarter Customer Management
