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Simplifying Complex Service Journeys with Smart Digital Solutions

Powerful queue management, appointment scheduling and service automation – all designed to enhance customer experience. NEXA makes it happen.

Smarter Service. Better Experiences.

At NEXA, we’ve been transforming service delivery for nearly 20 years, helping businesses across healthcare, government and other service sectors to enhance customer interactions in Australia.

Our data-driven solutions optimise appointments, queues and service flows – reducing wait times, improving efficiency and elevating customer satisfaction. 

Trusted by leading organisations, we create smarter, more connected service experiences that drive real impact.

Trusted by Leading Organisations Across Australia

We help businesses of all sizes streamline operations and improve service efficiency.
Where seamless experiences matter, we deliver solutions that make a difference.

Empower Customer Journeys
with Seamless Service

We design smarter solutions that streamline customer interactions and enhance service efficiency. ​

Appointment Scheduling

Empower customers with seamless booking while streamlining operations. 

Our unified platform automates scheduling, reduces costs and enhances experiences with self-service options, real-time updates and efficient appointment management from booking to check-in.

Queue Management

No more long waits. NEXA’s smart queue management keeps things moving.

Our kiosks, mobile check-ins and concierge services streamline customer flow, reduce wait times and boost staff efficiency for a seamless service experience.

Patient Flow

NEXA’s Patient Flow solutions streamline check-ins, notifications and feedback, reducing wait times and improving billing accuracy. 

Seamlessly integrate with existing systems to enhance efficiency and deliver better patient experiences across healthcare facilities.

Who We Work With

At NEXA, we work with industries that depend on seamless service delivery and efficient operations.
Our passionate team keeps things moving with customer-focused solutions.

Healthcare

Enhance patient care with efficient check-ins, reduced wait times and seamless service coordination, creating a less stressful experience for both patients and healthcare professionals.

Government

Improve citizen services with smarter queue management and appointment scheduling, reducing wait times and enhancing efficiency across local, state and federal departments.

Education

Streamline enrolment, scheduling and student services with intuitive solutions that simplify processes, minimise delays and create a smoother experience for students and staff.

Other Industries

Our solutions extend beyond healthcare, government and education, adaptable to sectors like retail, finance and more, enhancing service delivery and customer experiences across industries.

Powerful Partnerships, Seamless Integration

NEXA’s Queue Management Solutions streamline check-ins, notifications and feedback, reducing wait times and improving billing accuracy. 

Seamlessly integrate with existing systems to enhance efficiency and deliver better patient experiences across healthcare facilities.

We Deliver Real-World Benefits That Matter

Smarter
Service Delivery

Reduced
Wait Times

Seamless
Integration

Improved
Customer Satisfaction

Data-Driven
Insights

Scalable
Solutions

Driving Service Innovation:

Real Success Stories with NEXA

Explore how our solutions have reshaped service experiences, optimising workflows, enhancing efficiency and delivering seamless interactions across Australia for businesses and organisations.

See the impact of smarter service design in action.
Case Study

Cumberland City Council

How NEXA helped Cumberland City Council transition to a Cloud-based queue management solution.

Case Study

Northern Health

How NEXA empowered Northern health with a queue management solution for more seamless process management.

Case Study

Access Canberra

How NEXA empowered Access Canberra with a queue management solution to improve efficiencies and data-driven capabilities.

5/5

Experience the NEXA Difference

Hear from our clients who have transformed their customer service delivery with our smart solutions, better efficiency, happier customers and real results.
“The NEXA project team were extremely insightful and understood both our clinical and technical requirements.”
Prince of Wales Hospital
Informatics & Data Manager
“The magic behind SNSW is that we have the human interface on the frontline, and really smart data behind the scenes.”
Victor Dominello
Former Minister of Customer Service

We Deliver Exceptional Service, Every Time.

Let’s Make Your Complex Processes Simpler.

Partner with the leaders in customer journey solutions. Together, let’s transform the way you engage and serve.

Connect with NEXA today!

Why Choose NEXA?

We Bring
Proven Expertise

Years of experience transforming customer journeys across industries.

We Support
Industry Leaders

Trusted by top government, healthcare and other organisations.

We Have
an Expert Team

Skilled professionals dedicated to optimising your service experience.

We Offer
Seamless Integration

Our solutions work effortlessly with your existing systems.

Latest Insights That Matter

Explore expert perspectives, industry trends and success stories that shape smarter service experiences.

Stay informed, stay ahead with NEXA.
Blog

Q-Flow® 6.4: The Next Step in Smarter Customer Management

Blog

NEXA Kicks Off 2025 with Bold Innovations and Expanded Partnerships

Make Every Customer Interaction Count with NEXA

From appointment scheduling to queue management, NEXA ensures your customers receive fast, seamless and efficient service – every time.

Let’s transform your approach to customer service so it works for everyone.

+61 (02) 8383 3800 | [email protected]