All your customer interactions matter
Retail environments are a hotbed of new technological developments. Optimising your organisation’s ability to take advantage of these is vital – for you, your staff and your customers.
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Happy customers tell their friends. Unhappy customers tell everyone.
NEXA’s Retail Service Design Solutions will revolutionise Customer Experience with your establishment, and transform the way you do business.
Appointment management is a game-changer
The Appointment Scheduling module allows your staff to plan their day in advance, instead of waiting for walk-in customers, so they can achieve higher sales rates and their interactions with customers are more effective.
Customers can join a virtual queue, or book appointments remotely, to maximise their shopping time. They will receive a text when it’s their turn to be served – no queues, no fuss, just a happy customer.
More appointments, more productivity
Utilising Appointment Scheduling can increase traffic by as much as 15% – 20%. Increased appointments mean long-term profitability and staff productivity.
This tool also proactively manages the appointment to minimise no-shows, drive customer preparedness and maximise staff readiness, all leading to increased closure rates.
Learn more about Appointment Scheduling >
Less queuing, more buying
NEXA’s Retail Service Design Solution does away with traditional queues by placing customers in a virtual queue, allowing them the freedom to browse around the shop and look at other products.
While they are browsing, you can use your digital signage to upsell. Staff will also be provided with point of purchase sales tips reinforcing the messages customers have been served in store, to improve their sales performance.
NEXA’s Patient Journey solution offers:
Improved administrative efficiency and management transparency
Patient notifications to manage expectations
Improved patient feedback capture
Integration with existing systems and EMR
Third party product integration
NEXA also make it easy to integrate third party products, such as an active inventory database, ERP or Point of Sale systems, to deliver ever-updated product offerings.
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Better data, better staff
Customer Experience is enhanced through service being constantly improved by monitoring all transactions and optimising staff to create an environment that maximises store efficiency.
As we know, retail is all about happy customers and so, if your customer has a great experience, they will tell their family and friends who, in turn, will become customers.
Real-time stats for instant actions
As the solution works on a real-time basis, all managers and operational teams are kept up to date with not only trading statistics but also queue lengths and/or wait times. As the wait times exceed your KPI, an alert will be sent to managers and area managers. They can then resolve the issues quickly and efficiently.