Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.


NEXA is an independent Australian company that designs and delivers solutions to streamline customer journeys.

From a license renewal, to choosing health insurance, registering for university or seeing a doctor, our solutions are used every day all over Australia and beyond. For 10 years, NEXA’s collaborative approach, globally recognised technology and data-driven insights have enhanced customer experiences and improved operational efficiencies. We make every customer interaction matter in Health, Government, Education, Banking and Retail.

Led by CEO Adrian Gold, NEXA’s team of professionals invest their time in getting to know your business and understand your specific challenges. Whether your business is a single site or part of a larger network, the team at NEXA have the insight, reliability and reputation to get you results.

Outcomes of superior customer service and engagement

Financial benefits from actionable, operational intelligence.
Scalable solutions in resource optimisation and operational efficiency.
Critical industry insight across numerous sectors.
Visibility across the business and forecasting business growth needs.
Solid foundations for future expansion of business and technology.
Ongoing client engagement beyond installation.

“It’s not just a one-step process, we really do believe in a long-term strategic partnership with our customers.”

Adrian Gold, CEO NEXA

Adrian Gold, CEO

NEXA Group is led by CEO, Adrian Gold.

Adrian has many years’ experience within the customer experience environment and has previously worked for some of Australia’s leading companies.  Adrian started NEXA in January 2006 and today, is actively involved in its strategy and future direction of the business.

Adrian’s key strengths lay in financial astuteness and the ability to really understand the customers business drivers and pain points.

Adrian is fully committed to the long-term growth of NEXA ensuring the company grows from strength to strength.


Based in Bondi Junction, Sydney, NEXA is committed to working with you to ensure success and to achieving the benefits expected (and more) from your investment.  We take the time to get to know your business and understand your challenges.  This is what YOU need to achieve within YOUR business to be successful.

From implementation of our solutions, the net effect on your business will be improved processes, greater opportunities for branding, optimised customer flow and real time management reporting, all of which lays down the foundations for cost effective service delivery and an improved environment within your locations.

Our systems and services are completely scalable – so whether your business is a single site or part of a larger network, requires simple Customer Experience Management or a fully integrated customer experience solution, the team at NEXA can help.

Team Support

After the initial implementation and training, NEXA support team takes over.  The role of the support team is to ensure that you get the best from your Q-Flow installation. Support is offered through a dedicated team of professionals based in Bondi Junction, NSW who have access to the latest support technologies to hand. If hardware support is required then, don’t worry as they will take care of that too.

Why not contact our support team on +61 (0)2 8383 3888 or email support@nexa.com.au

Talk to us today

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NEXA Group Pty Ltd

Level 6, 1 Newland Street,
Bondi Junction NSW 2022, Australia


PH: +61 (0)2 8383 3800
E: sales@nexa.com.au