CASE STUDIES & WHITE PAPERS
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Applying Service Design methodology in Local Governments Local governments are constantly challenged to do more with less amidst increasing demands from customers and tighter regulations. It is paramount that local governments ensure their services... -
Gold Coast University Hospital installs NEXA’s Patient Journey Solution as part of their drive to be a world-class healthcare facility.
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Blacktown City Council decreases wait times to 3 minutes and increases customer satisfaction
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Access Canberra Access Canberra is a new initiative derived from a number of Canberra State Government agencies. Access Canberra was established on 16 December 2014 to better support and connect the public of Canberra with...
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Patient Flow In Health Care: Queue management in health care facilities is undoubtedly a hot topic, but beyond the issue of the wait time itself, patient care and comfort is a key concern for many...
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Patient Flow installed in Hospitals NEXA's Patient Flow solution is designed to arrange patient appointments and manage queues, has been placed in Australian hospitals following previous installations in America. Currently utilised widely in leading universities, the...
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Case Study: BUPA Products: Customer Experience “NEXA have shown themselves to be agile, flexible and responsive to our needs.” Brett Comer, GM Bupa Medical Services
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Case Study: Monash University Monash Connect is located in the Student Service Centre at Caulfield Campus. Having been recently radically re-designed, it showcases the latest design and technology to provide first class service to...
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Case Study: Telefonica Telefonica is one of the world’s leading telecommunications operators, with a total of 228.6 million customers. In Latin America, Telefonica is one of the world’s leading telecommunications operators. The company provides services...
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Case Study: Sheba Healthcare The Sheba Medical Centre at Tel Hashomer is considered to be one of Israel’s national healthcare centres. Adjacent to Tel Aviv, it is the most comprehensive medical centre in the Middle...
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Case Study: The Prince Charles Hospital The Challenge The Prince Charles Hospital Specialist Outpatient Service is home to 43 specialist rooms, ranging from cardiac surgery to haematology, oncology, sleep disorders and vascular surgery. On average,...
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Case Study: NYC Department of Transport Overview The New York City Department of Transportation (DOT) is responsible for the condition of approximately 5,800 miles of streets and highways and 790 bridge structures, including six tunnels. ...
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Case Study: Centre for Orthopaedics The Challenge Centre for Orthopaedics is the region’s largest, independently owned musculoskeletal group, offering a comprehensive range of services for patients of all ages. With a catchment area of 300,000...
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Case Study: Cabrini Health The Challenge The Cabrini Health Medical Imaging Department is a multi-modality imaging centre located in Malvern, Victoria. The centre consists of MRI, CT, Angiography, Ultrasound, Nuclear Medicine, Bone Densitometry and general...
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Case Study: TAFE North Barrier Reef Institute of TAFE or as it's now known TAFE North, is North Queensland’s largest vocational education and training provider. They provide vocational education and training to more than...
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Case Study: Victoria University NEXA is pleased to announce that NEXA's Student Experience solution has been successfully deployed to all campuses at Victoria University. The campuses include St Albans, City Flinders, Sunshine, Melton, Werribee and...
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Case Study: Durham TAFE, Toronto Overview Located one hour east of Toronto Canada, Durham TAFE is a success story of how a small regional TAFE grew into a national powerhouse educational institution. Their recent renovations and...
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Case Study: South West Sydney Institute TAFE The Challenge South West Sydney Institute (SWSi) decided to implement a queue management system to all nine campuses, in order to enhance management reporting and overall visibility of...
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TAFE Brisbane The Challenge Due to a restructure within the TAFE Queensland, there was a re- allocation of international services causing a dramatic increase in student traffic and a 35% increase in the amount of counter...
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Case Study: University of Wollongong The Challenge Student Central, the face-to-face hub for student enquiries at the University of Wollongong, handles in excess of 70,000 over-the-counter interactions per year. With such high volumes of activity,...
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Case Study: Holmesglen Institute of TAFE The Challenge Holmesglen’s Student Information Office has just undergone a major facilities face lift and the Registrar required new tools to allow the “one stop service” to function in...
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Case Study: Waverley Council The Challenge A number of Customer Service functions were integrated into one location, greatly increasing the amount of customer traffic and waiting times. Council managers had no statistical information and were...
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Case Study: Gosford City Council The Challenge The Council office was receiving up to 25 development applications a day. Wait times were becoming increasingly long, resulting in frustrated customers. These issues did not fit with...
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Case Study: Medicare Australia As one of the more prominent service delivery agencies in the Australian Government, Medicare Australia is a customer-focused organisation committed to ongoing customer service improvement. Medicare Australia recognises the need...
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Case Study: Coffs Harbour City Council The Challenge Coffs Harbour City Council is committed to seeing Coffs Harbour retain its unique character and distinctive attributes that make the city such a desirable location. In order...
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Case Study: Albury City Council Albury City Council has successfully deployed Q-Flow Queue Management software from NEXA. Albury City Council put customer service at the heart of everything that do. Albury CityQueue Management Council state “It’s...
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NEXA's Customer Experience solution is already delivering many benefits for Service NSW, providing greater visibility into customer wait times, staff performance, and greater transparency of operations and customer service metrics.