Queue Management | Streamlining customer journeys | NEXA

QUEUE MANAGEMENT

“We could not be happier with the NEXA solution and the positive impact it has had on our ability to serve our customers and their overall experience within our Service Centre.”

Tony Parkes, Customer Service Team Leader, Blacktown City Council
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QUEUE MANAGEMENT

“We could not be happier with the NEXA solution and the positive impact it has had on our ability to serve our customers and their overall experience within our Service Centre.”

Tony Parkes, Customer Service Team Leader, Blacktown City Council

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Remove the queues

Want to eliminate queues, reduce wait times and improve staff productivity? With NEXA’s Queue Management solution, your customers will never have to stand in a long line again. Our Queue Management tools for efficient customer flow include:

Appointment Scheduling
Pre-book appointments via web or mobile and receive SMS notifications with NEXA Oasis.

Kiosks
From a simple ticketing solution to prioritised queuing or appointment-based line management systems.

eConcierge
Add the human touch with a concierge service to help ‘queue bust’ and route customers according to organisational KPIs.

Mobile Q
Customers can manage the entire service process via the app – starting with booking an appointment to providing feedback.

Staff Planner
Optimise your staff based on actual demand, current goals and future trends.

Feedback
Customise your feedback questions with NEXA Voice to gather relevant data for your organisation, in real time.

Digital Signage
Combines valuable information for waiting customers with targeted messages.

NEXA Connect
Manage customer expectations and preparedness by staying in touch throughout the process.

Benefits include:

Streamlines your customer flow and service centre operation.
Reduces congestion and customer confusion.
Improves the level of service
Engages waiting customers with integrated digital signage.
Increases sales by leveraging digital advertising, customer satisfaction and agent sale-tips.

Find out today how we can streamline your customer journey.

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