“We could not be happier with the NEXA solution and the positive impact it has had on our ability to serve our customers and their overall experience within our Service Centre.”
Tony Parkes, Customer Service Team Leader, Blacktown City Council
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Remove the queues
No one likes queuing. With NEXA’s Queue Management solution, your customers will never have to stand in a long line again. Want to eliminate queues, reduce wait times and improve staff productivity?
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NEXA’s Queue Management solution offers a range of scalable tools to better manage the flow of customers within your service areas.
Whether you have a single-site or multiple departments or branches:
• Your customers will enjoy the convenience of being in a virtual queue
• Your staff will know exactly what services are required of them
• Management will have access to real-time data for informed decision-making.
All of which help streamline customer service and create a better operating environment for staff, while reducing operational costs. By managing customer expectations, reducing the angst caused by queuing and delivering a better-quality service, the customer experience is enhanced.
Our Queue Management tools for efficient customer flow include:
Pre-book appointments via web or mobile and receive SMS notifications. This helps reduce congestion and eliminate physical queues.
From a simple ticketing solution to prioritised queuing, appointment-based line management systems, as well as any other complex routing logic that your organisation may need.
Add the human touch with a concierge service to help ‘queue bust’ and route customers according to organisational KPIs.
Customer Visit Management App
Customers can manage the entire service process via the app – starting with booking an appointment to providing feedback.
Optimise your staff based on actual demand, current goals and future trends.
Customise your feedback questions to gather relevant data for your organisation, in real time.
Combines valuable information for waiting customers with targeted messages.
Manage customer expectations and preparedness by staying in touch throughout the process.
• Streamlines your customer flow and service centre operation.
• Reduces congestion and customer confusion.
• Improves the level of service
• Engages waiting customers with integrated digital signage.
• Increases sales by leveraging digital advertising, customer satisfaction and agent sale-tips.