“We could not be happier with the NEXA solution and the positive impact it has had on our ability to serve our customers and their overall experience within our Service Centre.”
Tony Parkes, Customer Service Team Leader, Blacktown City Council
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Remove the queues
Want to eliminate queues, reduce wait times and improve staff productivity? With NEXA’s Queue Management solution, your customers will never have to stand in a long line again. Our Queue Management tools for efficient customer flow include:
Pre-book appointments via web or mobile and receive SMS notifications with NEXA Oasis.
From a simple ticketing solution to prioritised queuing or appointment-based line management systems.
Add the human touch with a concierge service to help ‘queue bust’ and route customers according to organisational KPIs.
Customers can manage the entire service process via the app – starting with booking an appointment to providing feedback.
Optimise your staff based on actual demand, current goals and future trends.
Customise your feedback questions with NEXA Voice to gather relevant data for your organisation, in real time.
Combines valuable information for waiting customers with targeted messages.
Manage customer expectations and preparedness by staying in touch throughout the process.
• Streamlines your customer flow and service centre operation.
• Reduces congestion and customer confusion.
• Improves the level of service
• Engages waiting customers with integrated digital signage.
• Increases sales by leveraging digital advertising, customer satisfaction and agent sale-tips.