Patient Flow | Customer Experience Solutions | Healthcare - NEXA

HEALTHCARE: THE PATIENT JOURNEY

“This solution has relieved front line staff and has immensely improved the patient experience.”

Belinda Faulkner, NUM, The Prince Charles Hospital

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HEALTHCARE: THE PATIENT JOURNEY

“This solution has relieved front line staff and has immensely improved the patient experience.”

Belinda Faulkner, NUM, The Prince Charles Hospital

REQUEST DEMO

Looking forward to a healthy future

NEXA’s Patient Journey solution enables facilities of all sizes to optimise every aspect of their patient’s journey, delivering a positive Customer Experience and improving operational efficiencies.

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NEXA’s Patient Journey solutions are revolutionising the way our under-pressure Healthcare system deals with and treats patients – at every touchpoint of their journey.

Using innovative technology, we can now connect patients and staff with up-to-date information, in real time, to provide a smoother passage from pre-admission to treatment to discharge.

Integrating new and existing technology
By fully integrating work flows, your entire organisation can move forward in unison, utilising all available resources and managing expectations.

Easy to implement and backed up by our ongoing support structure, NEXA’s Patient Journey solutions are breathing new life into our healthcare system.

NEXA’s Patient Journey solution offers:

Reduced stress in the waiting room

Automated forms to maximise billings

Minimised no-show rate

Improved administrative efficiency and management transparency

Patient notifications to manage expectations

Improved patient feedback capture

Integration with existing systems and EMR

Q-Flow®

At the heart of NEXA’s Healthcare Solution is the Patient Journey Optimisation Platform – Q-Flow®. It is the engine that manages the Appointment Scheduling, Patient Flow, Business Process Management, Patient Notifications, Patient Feedback, Reporting and Analytics, Staff Planner and integrates with your core systems.

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Application areas

From major public hospitals to community clinics, our flexible solutions are designed to integrate with existing core systems. Plan and manage, in real time, any kind of patient-related interaction, task or work flow, and synchronise and optimise them to fit in with your regulations, procedures, resources, staff and SLAs.

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Outpatient Care
Facilitate the patient journey from pre-scheduling to discharge, with significant reduction in waiting time and increasing patient satisfaction. NEXA’s automated treatment plan scheduling results in excellent patient throughput and enhanced staff control.

Operating Rooms (OR) 
OR operations can now fully synchronise surgery scheduling with resources and staff, and efficiently manage the execution of a real-time ‘day of surgery’, while optimising patient flow control. [Watch video]

Emergency Departments (ED)
By integrating key features, like pre-check-in and check-in options, as well as automatic work flows for optimised patient flow, all your patients are kept informed throughout their journey. [Watch video]

Pharmacy
Patients can now receive SMS messaging upon completion of their prescription. In-hospital prescription production is more efficient, and patients are kept up to date, quickly and easily.

NEXA’s Patient Journey solution is designed to optimise the patient journey, manage the patient experience, reduce operational wastage and give a whole-of-organisation view in real time.

Our clients include:

Find out today how we can streamline your patient journey.

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