Appointment Scheduling Webinar | Queue Management | NEXA

Topic 2: Appointment Scheduling


Date: 27 February 2018
Time: 9am AEDT
Duration: 45 minutes

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One of the simplest and most effective ways to ensure your customer journey gets off to a great start is to offer omni-channel appointment scheduling. By allowing your customers to book an appointment they retain control of their time, which is becoming even more important in an era of ‘on-demand’ living. Scheduled appointments will also reduce congestion in your service centers, minimise queues and help your operations team better manage resources.

Join NEXA and UK-based guest host Simon Pearson from SJ Pearson Consulting, as we highlight the internal and external value of scheduling appointments. We will also showcase Q-Flow® capabilities to manage every interaction associated with an appointment.

Key takeaways:

  • How to manage appointments to in-store/centre arrivals – Clicks to Bricks
  • The importance of the customer interactions before, during and after an appointment and how to streamline these using technology
  • The benefits of automating appointments for customers and staff
  • Case Study: Appointment scheduling in action

Who should attend?
If you work in a service-based organisation and are interested in improving your customer experience and operational efficiencies by offering appointment scheduling, then don’t miss this webinar. Whether you are assessing your current approach or looking for a better way to schedule appointments, you will gain interesting insights from this webinar.

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Can’t make it? Register and receive the recording.

PRESENTER:

Simon Pearson

Simon Pearson is the principle consultant for SJPC with over 20 years in the IT industry, 10 of those working in Customer Journey Management and Optimisation. As an architect, he has worked on some of the largest enterprise CX projects globally, in Healthcare (Public and Private), Government (Federal, State and Local), Retail and Education. Simon has worked closely with NEXA Group over the last 5 years to help design and implement the strategy for deploying Q-Flow into BUPA, Royal Children’s Hospital, Department of Immigration and Border Protection, Service New South Wales, and many other clients.

Every day, everywhere in Australia and beyond, NEXA is helping make 100,000+ customer interactions matter.

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Every day, everywhere in Australia and beyond, NEXA is helping make 100,000+ customer interactions matter.

TALK TO US