NCR, one of NEXA's strategic partners, digitally transforming the financial sector NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced it is continuing to support Cumberland Building Society’s digital strategy with the launch of Cumberland’s new online appointment booking service, powered by Q-Flow enterprise software solution, which was delivered through NCR’s strategic [...]
SAN DIEGO, CA Kiran Analytics Inc., a leader in intelligent branch transformation for retail banks, announced today that Cincinnati-based Fifth Third Bank licensed its workforce optimization solutions. Kiran Analytics offers innovative workforce planning, talent acquisition and labor scheduling solutions driven by predictive analytics. The solutions will help Fifth Third Bank improve customer experience, operational efficiency, [...]
Customer management has long been an issue with many organisations however, in a survey of the banking sector, the issue has come to the forefront of peoples minds. In a clear message, Australian high street banks need to look at the products and services they offer in order to stay competitive. This was confirmed by [...]
Many banks allow their customers to book appointments with staff, and see this as a simple way to improve service, reduce wait time, and make bankers' work more predictable. However, these banks are not always aware of how appointment scheduling can deeply impact their business. To make the most out of scheduling, add a vitalising [...]
Providing a software solution for banks might seem like a daunting task, especially when the issue at hand is customer experience and service. Phrases like 'customer data' and 'systems integration' spring to mind, followed by 'information security' and 'oh no, how much is this going to cost us?' Well, when NEXA’s software platform is being [...]
This article tells how reaching into you wallet is like reaching into your bank. People are wanting there money more readily available when they choose and how they choose. The banks are slowly pulling out of the recession we have been in and are now trying new ways to draw customers into there facilities with [...]