It's important keep the conversation going on how we can transform healthcare for the better. Our Service Design and Delivery Director, Katie Bowden, delves deep into the critical aspects of healthcare that often go unnoticed, in the episode "Why Patient Experience is overlooked in Healthcare" on the CX Insider podcast. In this episode Katie talks [...]
Q-Flow 6.3 Service Pack 2 has been released, and is revolutionising the user experience for vision impaired customer service reps and managers. Our focus on accessibility ensures seamless and efficient operation for all users, improving the overall performance of your business. This release focuses on accessibility and the latest single sign-on standards, ensuring that all [...]
Sydney / Sydney Eye Hospital is introducing NEXA’s Q-Flow solution to its specialist outpatients’ eye and hand clinics to improve patient flow and reduce manual administrative practices. The solution, with funding provided by the Sydney Eye Hospital Foundation and Sydney/Sydney Eye Hospital, will include self-check in kiosks and Medicare online patient validation along with opting [...]
Well done to ACF Technologies for their win of the COVID Crisis Champions Award from the @GlobalGoodAwards! They collaborated with NHS England to roll out Q-Flow appointment scheduling systems for the national COVID-19 Testing and Vaccine programs.
We’re excited to announce that NEXA will be at the upcoming Digital Health Summit in Sydney. The Digital Health Summit, presented by the Australasian Institute of Digital Health (AIDH) and eHealth NSW, will be held on October 17-18, 2022 – with 900+ delegates, 100+ speakers, 50+ exhibitors and 5+ workshops. In addition to addressing the challenges [...]
Western Australia has rolled out its Manage My Care app to the state’s largest health services to help patients schedule outpatients appointments and keep track of specialist referrals, following a pilot in 2020 and a gradual roll out over the last few years. The app has been developed by NEXA Group and is integrated with [...]
NEXA has partnered with WA Health to create an app called Manage My Care that makes it easy for Western Australians to manage public health appointments and referrals for themselves and others via their smart devices. With initial pilot programs taking place over the last year at Fiona Stanley Hospital and Royal Perth Hospital, Manage [...]
Sydney, Australia – 23 February 2021 Watch our solution in action at Metro North HHS newest hospital, the Surgical, Treatments and Rehabilitation Service (STARS). Metro North Hospital and Health Service is the largest public hospital and health service in Australia, providing services to patients throughout Queensland, Northern New South Wales and the Northern Territory, incorporating [...]
The United Kingdom’s National Health Service (NHS) will use the Q-Flow appointment platform to schedule mass COVID-19 vaccination appointment bookings and customer notifications in more than 1,000 locations across the U.K. As a leading global provider of omnichannel customer journey and customer experience optimisation solutions, NEXA's Q-Flow can handle immense efforts of this magnitude. Q-Flow [...]
