NEXA in the News Archives - Nexa

Q-Flow® Selected by U.K.’s National Health Service for COVID-19 Vaccination Campaign

The United Kingdom’s National Health Service (NHS) will use the Q-Flow appointment platform to schedule mass COVID-19 vaccination appointment bookings and customer notifications in more than 1,000 locations across the U.K. As a leading global provider of omnichannel customer journey and customer experience optimisation solutions, NEXA's Q-Flow can handle immense efforts of this magnitude. Q-Flow [...]

It’s time to upgrade to v6!

Some of you may have read or heard that Q-Nomy have announced that the Q-Flow 5.x series will reach end of life in mid-2019. So we thought it might be a good idea to get in front of this and explain what it means to you and highlight some of the benefits to those that [...]

Northern Health partners with NEXA Group to transform Specialist Outpatient Clinic Services

Sydney, Australia – 13 July 2018 In an open public tender, Northern Health, Victoria, has partnered with NEXA Group to create a patient centric, Health Service-wide patient flow solution across three of its major campuses - The Northern Hospital, Craigieburn Medical Centre and the Broadmeadows Hospital. Northern Health’s Specialist Clinics currently schedule over 5,000 outpatient [...]

NEXA to sponsor the Customer Service Individual of the Year Award at this year’s National Local Government Customer Service Network Conference

Local government plays a central and indispensable role within the government system and is the level of government closest to the people. Our local councils are the backbone of society and give people a say in matters affecting their local area. Those who work in the 537 councils in Australia are there to tirelessly serve [...]

NEXA and Q-nomy Inc sign new deal

03 March 2018 – Sydney, Australia – Last month NEXA and Q-nomy Inc. signed a further 6-year deal (including a 3-year extension option) for NEXA to retain its exclusive software license in Australia and New Zealand. For the past 11 years, NEXA has partnered with Q-nomy to offer Q-Flow technology to the ANZ Health, Education, [...]

NEXA launches product webinar series

Last month NEXA launched its Solution Insights webinar series. Each month we will take a deep dive into different aspects of our Customer Journey Management solution to showcase the Q-Flow technology capabilities that can help transform your customer journey. You’ll gain rich insights on how to enhance your customer experience, enable staff productivity and increase [...]

Service design for the patient of the future

Originally published in The Hospital+Healthcare Bulletin By Katie Bowden*  Monday, 15 January, 2018 Less than a decade ago patients would automatically consult a medical professional to address their health issues. Now with the proliferation of technology and availability of information, the patient approach to manage their health care has shifted. In Australia, 50% of patients [...]

Queue free clinic

Westmead women's health clinic new ticketing system. Left to right: Crystal Rincon (Patient)Jocelyn Conate (Admin Officer womens health clinic) Expectant mothers, young and elderly women no longer need to queue when waiting for their appointment at Westmead Hospital’s Women’s and Newborn Health clinics thanks to an innovative new queue flow system called Q Flow. The system allows [...]

Taking technology to the next level with Q-Flow V6.1

Earlier this year Q-nomy released Q-Flow 6.0 which saw a number of new features available through the platform. It revolutionised customer journey management, and offered businesses radical new ways to optimize their customer experience. We’re excited to announce that Q-Flow 6.1 was recently released by Q-nomy which has further enhancements to streamline customer journeys whilst [...]