The Role of CX at NEXA

Customer Experience (CX) is no longer a nice to have and is now a strategic business imperative. It is tipped to be most exciting opportunity for organisations in 2017. Furthermore, a study by Gartner predicts that by 2018, more than 50 percent of organizations will implement significant business model changes in their efforts to improve [...]

Disrupting the waiting room

“Am I the next patient to be seen?”. Asked endlessly in waiting rooms all over the country, it’s a question born of anxiety, boredom and frustration. As clinics run over time, appointments run late, and patients sit in drab reception areas wondering if they’ve been forgotten, the waiting room experience leaves many patients feeling like [...]

NEXA to sponsor the VHA Patient Engagement Award

To highlight the increased scope of innovation in the public health sector, the Victorian Healthcare Association has added extra categories to their annual awards. For the first time, member organisations will be able to enter the Patient Engagement Award category and be recognized for their contribution to revolutionizing patient experiences. NEXA is proud to sponsor [...]

Talk to us at HIC 2017

The Health Informatics Society of Australia (HISA) is hosting it’s 24th annual Health Informatics Conference (HIC) from 6-9 August 2017 at the Brisbane Convention and Exhibition Centre. For the past 3 years NEXA has been a loyal supporter of this event to showcase our progressive technology solutions that optimise the patient journeys in small, medium [...]

The path to patient centricity

Healthcare in the experience economy. Your patients aren’t comparing their hospital experience to other hospitals, they’re comparing them to CBA’s banking app, their latest purchase on Amazon, how easy it was to book a ride through Uber or to sell a couch on Gumtree. More than just patients, they are marketing channels with new experience [...]

The half time score

It’s hard to believe we are half way through 2017 and at the end of another financial year! The past 6 months have been a whirlwind at NEXA – a really positive and uplifting season of successes and change. Firstly, we hosted the inaugural Health Roadshow series “Optimising the Patient Journey” in Sydney, Melbourne and Gold [...]

Customer Centric BPM

Originally posted on the Qnomy blog here What does "Customer Centric BPM Software" mean? What is BPM actually? The answers are revealed in a new video, which you can see right here and on our NEXA YouTube channel. The video takes you through the journey of an ordinary guy applying for a permit to build a [...]

Bringing The Value of Omni-Channel to Healthcare Providers

Originally posted on the Qnomy blog here Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for themselves and for their customers. Healthcare providers are concerned with providing more value measured [...]