Last month NEXA launched its Solution Insights webinar series. Each month we will take a deep dive into different aspects of our Customer Journey Management solution to showcase the Q-Flow technology capabilities that can help transform your customer journey. You’ll gain rich insights on how to enhance your customer experience, enable staff productivity and increase [...]
For many of us when we hear the word appointment, we think of a face-to-face interaction at a pre-arranged time. And that’s what the dictionary describes an appointment as, “an arrangement to meet someone at a particular time or place”. When we overlay this simple activity with technology, it provides a much richer experience for [...]
Happy, growing, repeat customers are the mark of any successful business. We all want to acquire new customers, increase satisfaction and contribute to the bottom line. In fact, some 72% of businesses say improving the customer experience is their top priority (Forrester). In an era where the public has shown a preference for doing things [...]
Earlier this year Q-nomy released Q-Flow 6.0 which saw a number of new features available through the platform. It revolutionised customer journey management, and offered businesses radical new ways to optimize their customer experience. We’re excited to announce that Q-Flow 6.1 was recently released by Q-nomy which has further enhancements to streamline customer journeys whilst [...]
Orginally posted on The Pulse Patients with cancer can now swipe and go for their radiation therapy, chemotherapy, check-ups and consultation appointments thanks to a new electronic kiosk system at Blacktown Hospital. Cancer Centre operations manager Leanne Watson said the NEXA Healthcare Solution digital kiosks have been working well for general outpatient appointments and were [...]
Today’s patients are not sitting idle in waiting rooms hoping they will be seen by a doctor at some stage. They are researching healthcare providers online, seeking recommendations on Social Media, looking up symptoms, booking appointments online and more. The explosion of wearables means patients can track their calorie intake, their sleep cycles, their steps, [...]
“Am I the next patient to be seen?”. Asked endlessly in waiting rooms all over the country, it’s a question born of anxiety, boredom and frustration. As hospital wait times run over time, appointments run late, and patients sit in drab reception areas and hospital queues wondering if they’ve been forgotten, the waiting room experience [...]
Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for themselves and for their customers. Healthcare providers are concerned with providing more value measured by outcomes and patient satisfaction, while reducing [...]
NEXA were commissioned by Western Sydney Local Health District to implement and extend NEXA’s Patient Journey Optimisation Platform as part of the Blacktown Hospital Redevelopment Program into the new Clinical Services Building. As a key solution forming part of the digital hospitals strategy implemented at Blacktown Hospital, NEXA continues to work as a technology partner [...]
Originally posted on the Qnomy blog here There are many ways to describe the functions of Q-Flow®, but in essence, what this unique piece of software does is digitize brick and mortar stores and physical service locations. What this actually means is that Q-Flow provides digital data that describes the physical entities living in the [...]
