03 March 2018 – Sydney, Australia – Last month NEXA and Q-nomy Inc. signed a further 6-year deal (including a 3-year extension option) for NEXA to retain its exclusive software license in Australia and New Zealand. For the past 11 years, NEXA has partnered with Q-nomy to offer Q-Flow technology to the ANZ Health, Education, [...]
Firstly, I’d like to wish you all a Happy New Year and hope you’re all refreshed and ready for 2018. The New Year is always a great time to reset, reflect on the past year and set the sights on the year ahead and beyond. I’m pleased to share some of my reflections on 2017 [...]
Westmead women's health clinic new ticketing system. Left to right: Crystal Rincon (Patient)Jocelyn Conate (Admin Officer womens health clinic) Expectant mothers, young and elderly women no longer need to queue when waiting for their appointment at Westmead Hospital’s Women’s and Newborn Health clinics thanks to an innovative new queue flow system called Q Flow. The system allows [...]
How many people are standing in your waiting lines at a given moment? How long will they be waiting? How long is too long? At what point are your queues hurting your service experience and resulting in dissatisfied customers? The answers to these questions are important to service centre managers because customers despise waiting in [...]
Earlier this year Q-nomy released Q-Flow 6.0 which saw a number of new features available through the platform. It revolutionised customer journey management, and offered businesses radical new ways to optimize their customer experience. We’re excited to announce that Q-Flow 6.1 was recently released by Q-nomy which has further enhancements to streamline customer journeys whilst [...]
Nobody likes waiting in queues. Not only is the lost time frustrating, but also the feelings of uncertainty, boredom and annoyance makes the wait so undesirable and sometimes unbearable! With busy weeks ahead of us in the lead up to the festive season, here are 7 ways to reduce waiting times in your service centres: Contact [...]
Orginally posted on The Pulse Patients with cancer can now swipe and go for their radiation therapy, chemotherapy, check-ups and consultation appointments thanks to a new electronic kiosk system at Blacktown Hospital. Cancer Centre operations manager Leanne Watson said the NEXA Healthcare Solution digital kiosks have been working well for general outpatient appointments and were [...]
“Am I the next patient to be seen?”. Asked endlessly in waiting rooms all over the country, it’s a question born of anxiety, boredom and frustration. As hospital wait times run over time, appointments run late, and patients sit in drab reception areas and hospital queues wondering if they’ve been forgotten, the waiting room experience [...]
NEXA’s Queuing solution for the emergency department streamlines the patient journey and enhances the visitor experience. To better understand just how this works, watch this video which highlights Mr Quimby’s visit to the Emergency Department (ED) for his broken wrist. Mr Quimby checks into ED from home, or another location en route to the hospital [...]
How is your company managing customer flow right now? As you are reading, there are multiple touchpoints that could be letting you down – from touch screens to staff ushering people to front-of-office staff – your wait time management dictates your clientele’s likelihood to return and be an advocate for your brand. Truth be told, [...]
