Sydney, Australia – 4 June 2017
Prince of Wales Hospital’s (POWH) Cancer and Haematology Services are setting new benchmarks for cancer patient care in the state-of-the-art Nelune Comprehensive Cancer Centre (centre), now located in the recently opened 10-storey Bright Alliance Building (building) in Randwick.
The new $114 million building boasts world-class health care and medical research facilities. The centre will provide patient care across four levels of the building.
On any given day, patients could have multiple appointments with a range of clinical services at the centre. Hence, a patient-focused technological solution to move patients and staff to where they are required is essential to the success of the new Centre.
POWH appointed NEXA to deliver an integrated patient flow management system that will seamlessly support patients and staff of the centre including administration, nursing and medical staff.
Katie Bowden, Information Technology Manager, POWH Cancer and Haematology Services, said the ability to support patients moving through the building with ease is paramount to the provision of efficient patient care.
“Our portfolio of services covers 11 different departments which, more often than not, share patients. This means that our staff need to be able to track the patient journey effectively and efficiently.
“We also need to ensure that the patient journey in the new building is an easy one, even before the patients’ appointment. Patients will be able to check themselves in for their outpatient appointments and be called as necessary by multiple means – whether that be ‘push’ notifications via the Smart Phone App, text messages, or by simply taking a ticket and waiting to be called in the waiting areas,” Ms Bowden said.
The NEXA solution at POWH will comprise of self-check-in kiosks, digital signage, eConcierge tablet application, Smart Phone App for patient self-check-in, digital communications via SMS and digital display boards, ability to capture patient feedback, patient tracking dashboards, and integration with MOSAIQ oncology information system.
“The Cancer and Haematology Services at Prince of Wales Hospital already provides an amazing level of care for their patients. Our Patient Flow solution simply enhances this care and provides both patients and staff with better access to services and appointments,” says Adrian Gold, Managing Director, NEXA.
“The NEXA modules will manage every aspect of the patient flow through the care pathway – from online appointment booking, to patient check-in on arrival, consultation with clinicians, case management, billing, discharge and follow up.
“Our solutions are optimising the patient journey, driving improved patient safety, promoting better utilisation of resources; as well as identifying areas for business improvement,” Mr Gold said.