Hey Hey, it’s CX Day

CX Day is a global celebration of companies and people who are delivering the highest-quality experiences to customers, created by the Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The NEXA team will be celebrating their contribution to the CX profession on [...]

The Role of CX at NEXA

Customer Experience (CX) is no longer a nice to have and is now a strategic business imperative. It is tipped to be most exciting opportunity for organisations in 2017. Furthermore, a study by Gartner predicts that by 2018, more than 50 percent of organizations will implement significant business model changes in their efforts to improve [...]

The path to patient centricity

Healthcare in the experience economy. Your patients aren’t comparing their hospital experience to other hospitals, they’re comparing them to CBA’s banking app, their latest purchase on Amazon, how easy it was to book a ride through Uber or to sell a couch on Gumtree. More than just patients, they are marketing channels with new experience [...]

Customer Centric BPM

Originally posted on the Qnomy blog here What does "Customer Centric BPM Software" mean? What is BPM actually? The answers are revealed in a new video, which you can see right here and on our NEXA YouTube channel. The video takes you through the journey of an ordinary guy applying for a permit to build a [...]

Bringing The Value of Omni-Channel to Healthcare Providers

Originally posted on the Qnomy blog here Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for themselves and for their customers. Healthcare providers are concerned with providing more value measured [...]

NEXA’s Healthcare solution on show at Blacktown Hospital

NEXA were commissioned by Western Sydney Local Health District to implement and extend NEXA’s Patient Journey Optimisation Platform as part of the Blacktown Hospital Redevelopment Program into the new Clinical Services Building. As a key solution forming part of the digital hospitals strategy implemented at Blacktown Hospital, NEXA continues to work as a technology partner [...]