Less than a decade ago patients would automatically consult a medical professional to address their health issues. Now with the proliferation of technology and availability of information, the patient approach to manage their healthcare has shifted. In Australia , 50% of patients use websites to manage their health, as well as mobile apps (29%), wearable [...]
Westmead women's health clinic new ticketing system. Left to right: Crystal Rincon (Patient)Jocelyn Conate (Admin Officer womens health clinic) Expectant mothers, young and elderly women no longer need to queue when waiting for their appointment at Westmead Hospital’s Women’s and Newborn Health clinics thanks to an innovative new queue flow system called Q Flow. The system allows [...]
Happy, growing, repeat customers are the mark of any successful business. We all want to acquire new customers, increase satisfaction and contribute to the bottom line. In fact, some 72% of businesses say improving the customer experience is their top priority (Forrester). In an era where the public has shown a preference for doing things [...]
How many people are standing in your waiting lines at a given moment? How long will they be waiting? How long is too long? At what point are your queues hurting your service experience and resulting in dissatisfied customers? The answers to these questions are important to service centre managers because customers despise waiting in [...]
Earlier this year Q-nomy released Q-Flow 6.0 which saw a number of new features available through the platform. It revolutionised customer journey management, and offered businesses radical new ways to optimize their customer experience. We’re excited to announce that Q-Flow 6.1 was recently released by Q-nomy which has further enhancements to streamline customer journeys whilst [...]
Nobody likes waiting in queues. Not only is the lost time frustrating, but also the feelings of uncertainty, boredom and annoyance makes the wait so undesirable and sometimes unbearable! With busy weeks ahead of us in the lead up to the festive season, here are 7 ways to reduce waiting times in your service centres: Contact [...]
Orginally posted on The Pulse Patients with cancer can now swipe and go for their radiation therapy, chemotherapy, check-ups and consultation appointments thanks to a new electronic kiosk system at Blacktown Hospital. Cancer Centre operations manager Leanne Watson said the NEXA Healthcare Solution digital kiosks have been working well for general outpatient appointments and were [...]
Service Design is not a new concept. A strategic approach to Service Design solutions are however powerful differentiators for service-based organisations. Creating a vision, driven by the customer experience, that encompasses the flow of a customer journey and not only the quality of the interaction, is where the true value of good Service Design is [...]
Today’s patients are not sitting idle in waiting rooms hoping they will be seen by a doctor at some stage. They are researching healthcare providers online, seeking recommendations on Social Media, looking up symptoms, booking appointments online and more. The explosion of wearables means patients can track their calorie intake, their sleep cycles, their steps, [...]
SYDNEY – 26 September 2017 – NEXA’s strategic partner, Q-nomy Inc., a leading global provider of patient journey and throughput optimization solutions, has been identified as a sample vendor in the Gartner "Hype Cycle for Real-Time Health System Technologies, 2017" report. Q-nomy was named in the Real-Time Health System Orchestration solutions category. Gartner's Hype Cycle [...]
