CX Day is a global celebration of companies and people who are delivering the highest-quality experiences to customers, created by the Customer Experience Professionals Association (CXPA), the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The NEXA team will be celebrating their contribution to the CX profession on [...]
NEXA to sponsor the Customer Service Strategy Award at this year’s National Local Government Customer Service Network conference For the past 6 years, NEXA has partnered with the National Local Government Customer Service Network (NLGCSN) and is proud to continue this important relationship in 2017. Established in 1995, the Network’s mission is to support customer [...]
Customer Experience (CX) is no longer a nice to have and is now a strategic business imperative. It is tipped to be most exciting opportunity for organisations in 2017. Furthermore, a study by Gartner predicts that by 2018, more than 50 percent of organizations will implement significant business model changes in their efforts to improve [...]
“Am I the next patient to be seen?”. Asked endlessly in waiting rooms all over the country, it’s a question born of anxiety, boredom and frustration. As hospital wait times run over time, appointments run late, and patients sit in drab reception areas and hospital queues wondering if they’ve been forgotten, the waiting room experience [...]
To highlight the increased scope of innovation in the public health sector, the Victorian Healthcare Association has added extra categories to their annual awards. For the first time, member organisations will be able to enter the Patient Engagement Award category and be recognized for their contribution to revolutionizing patient experiences. NEXA is proud to sponsor [...]
Sydney, Australia - 9 August 2017 Queensland University of Technology (QUT) has transformed student engagement on campus through an Australian-first digital student services hub, HiQ, featuring a combination of state-of-the art technology and peer-to-peer support. To streamline operations for the 42,000 students on campus, QUT combined multiple student services into a single location. The increased [...]
The Health Informatics Society of Australia (HISA) is hosting it’s 24th annual Health Informatics Conference (HIC) from 6-9 August 2017 at the Brisbane Convention and Exhibition Centre. For the past 3 years NEXA has been a loyal supporter of this event to showcase our progressive technology solutions that optimise the patient journeys in small, medium [...]
Healthcare in the experience economy. Your patients aren’t comparing their hospital experience to other hospitals, they’re comparing them to CBA’s banking app, their latest purchase on Amazon, how easy it was to book a ride through Uber or to sell a couch on Gumtree. More than just patients, they are marketing channels with new experience [...]
Sydney, Australia – 13 July 2017 NEXA is pleased to announce a partnership with the Victorian Healthcare Association (VHA), the not-for-profit peak body for the $16bn Victorian public and community healthcare sector. NEXA’s CEO Adrian Gold said the partnership was indicative of NEXA’s commitment to bringing best of breed technology solutions to the healthcare industry. [...]
It’s hard to believe we are half way through 2017 and at the end of another financial year! The past 6 months have been a whirlwind at NEXA – a really positive and uplifting season of successes and change. Firstly, we hosted the inaugural Health Roadshow series “Optimising the Patient Journey” in Sydney, Melbourne and Gold [...]
