Navitas is a leading global education provider that offers an extensive range of educational services through three major Divisions to students and professionals including university programs, creative media education, professional education, English language training and settlement services.
Navitas is the industry leader in pre-university and university pathway programs offering 32 university programs in Australia, UK, USA, Canada, New Zealand, Singapore and Sri Lanka.
Understanding students and their enquiries was a key driver behind the new student service centre within the Navitas facility at Edith Cowan University in Perth, Western Australia. In order that Navitas can build a picture of the student enquires, Navitas needed a solution that not only tracked the enquiry type but also the service times of the members of staff…this is where NEXA came in. Within extremely tight deadlines, NEXA was able to provide the Student Experience solution, which helps manage a number of areas. NEXA’s Student Experience solution helps manage the enquiry type, wait time, service times and details any follow up actions. Providing a touch screen kiosk and a number of LCD information displays, students are kept better informed whilst staff have full visibility of what is happening in the service centre.
Mike Wheble – NEXA Sales & Marketing Manager says, “I work with all the Universities and TAFE’s throughout Australia however, this is the first time that I have worked with a pathways institute. Having got to know the Navitas business, I feel really excited about the future relationship between NEXA and Navitas as I can foresee it going from strength to strength”.