Customer Centric BPM

Originally posted on the Qnomy blog here What does "Customer Centric BPM Software" mean? What is BPM actually? The answers are revealed in a new video, which you can see right here and on our NEXA YouTube channel. The video takes you through the journey of an ordinary guy applying for a permit to build a [...]

Bringing The Value of Omni-Channel to Healthcare Providers

Originally posted on the Qnomy blog here Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for themselves and for their customers. Healthcare providers are concerned with providing more value measured [...]

Power the Happy through food this Starlight Day

Since being diagnosed with leukaemia, Ruby's whole life has been hospital – but through it all, she found magic, fun and laughter with #CaptainStarlight! Friday 5 May is #StarlightDay, and you can help the Starlight Children's Foundation #PowerTheHappy for sick kids like Ruby. NEXA has been a supporter of the Starlight Children’s Foundation for many [...]

Optimising the Patient Journey workshop series highlights

With close to 35 million non-admitted patient service events provided by Australian public Hospitals and over 10 million hospitalisations per year (Source: AIHW 2016), applying technology solutions to healthcare is essential for health providers to cope with the increasing demands. NEXA is at the forefront of patient journey management in Australia and are thought-leaders on [...]

The end of the road for customer journey mapping

I’ve just finished reading Altimeter’s excellent ‘2016 State of Digital Transformation’ report (1), and one stat jumped out at me: ‘Only 25% of companies undertaking digital transformations have mapped their customer journeys’. *Sharp intake of breath from the UX and CX purists*, but this sounds like progress to me. According to John Seely Brown, ‘the [...]