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Capturing the Customer Voice
Listening to the voice of the customer and capturing their feedback makes them feel valued. Customer feedback is also critical for organisations to measure satisfaction and unlock data to gain actionable insights required to make necessary improvements and smart strategic business decisions.
NEXA Voice is a SaaS solution, hosted in AWS and maintained by the NEXA team, enabling real-time reporting that can be accessed at any time. It supports multiple languages and can ask up to five questions. NEXA Voice can operate on NEXA’s screen kiosk machine or on other hardware. Download our brochure to find out more information today:
• Autonomy to control questions, therefore alignment with NPS can be achieved.
• Captures positive and negative feedback, both equally important.
• Insight and real-time reporting metrics to help improve the customer experience.
• Anonymous or identified responses.
• NEXA Voice is a SaaS solution, hosted in AWS and maintained by NEXA Team.
• Can be connected to existing Q-Flow installations or run independently.
Read more about Feedback here:
BLOG: You’re only 5-steps away from creating a better patient experience – In this article, we’ll show you how to create a cycle in five steps so that you can implement a plan and experience the benefits of feedback firsthand. Ready to take your facility to the next level?
WEBINAR: Is patient feedback falling on deaf ears? In this 45-minute webinar we explore the reasons why patient feedback is critical to improving the quality of care and the overall patient experience at healthcare organisations of all sizes.
BLOG: How to get wait times down to just 3 minutes. We look at how Blacktown City Council transformed their service centre to achieve wait times of just three minutes by using digital technology solutions to streamline and improve customer satisfaction.
Supports multiple languages where customers can select preferred language to complete their feedback.
Real-time reporting accessed at any time with data exported into
.csv, .xlsx and HTML.
Access to the cloud environment to view and operate.