Excellent customer service means providing people with a great experience from start to finish. A big part of this is making sure you respect their time and you’re willing to meet their needs while taking into account their convenience. A way to do this is by improving queue management.
Mobile-Q is a queue management solution that helps reduce wait times, eliminate the need for physical lines and manage client expectations, so you can provide a more comfortable customer journey right from the beginning.
By offering remote queueing via your customers’ mobile phones and devices, Mobile-Q places wait-time convenience in their hands.
NEXA’s MOBILE-Q is an additional application to Q-Flow® software that provides a virtual queueing option for your clients. This means they can be in line for your service by checking in with their mobile device.