Eliminating queues and wait times, reducing frustration
Real-time data for management transparency
Reporting and analytics for informed decision making
Improved resource management during peak periods
Increased customer satisfaction through feedback
Measures KPIs and drives operational efficiency
Eliminating queues and wait times, reducing frustration
Real-time data for management transparency
Reporting and analytics for informed decision making
Improved resource management during peak periods
Increased customer satisfaction through feedback
Measures KPIs and drives operational efficiency
Client Testimonials
“DoT have been passionate and motivated by the NEXA implementation into our business. It has lifted our professional image and has changed the way we meet, greet, serve and satisfy our customers.”
Gregg Whitehall, Metropolitan Business Centres Manager – WA Department of Transport (DoT)
“The magic behind SNSW is that we have the human interface on the frontline and really smart data behind the scenes.”
Victor Dominello, Former Minister of Customer Service
“We could not be happier with the NEXA solution and the positive impact it has had on our ability to serve our customers and their overall experience within our Service Centre.”
Tony Parkes, Customer Service Team Leader, Blacktown City Council
Government Partners
