Scalable Queue Management Solutions for all Government Services
NEXA helps local, state and federal agencies reduce wait times, streamline operations and deliver better customer experiences. From online forms to queue management, our tailored digital solutions support smarter service delivery at every stage of the customer journey.
Smarter Public Services
Start with a Digital-First Approach
Australian Government agencies face mounting challenges, including long wait times, resource and staff pressures, siloed systems, rising community expectations and a lack of real-time visibility.
At NEXA, we understand these challenges.
So we provide service journey queue solutions for local, state and federal governments that streamline processes and deliver efficient, transparent public services designed to meet community needs.
Every Customer Experience Matter
We help Australian Government departments optimise resource management and enhance community
members journey by delivering data-driven customer experiences tailored to the public sector.
Wait Reduction
Reduce government queues and delays to provide faster, smoother service experiences for all communities.
Live Insights
Access live data dashboards that enhance transparency and operational control for management.
Informed Decisions
Leverage detailed reports and analytics to inform strategic improvements and resource allocation.
Resource Efficiency
Optimise staffing during peak times and enable online form submissions to boost overall service efficiency.
Customer Satisfaction
Capture and act on government service feedback to continually improve service quality and trust.
Performance Tracking
Ensure right resources are in the right place at the right time to meet KPIs and deliver quality service.
Transforming Public Services
with Digital Solutions
Our innovative services help government teams across Australia streamline processes
and provide exceptional, digitally enabled customer experiences.
Appointment Scheduling
Enable customers to sewlf-book with ease, reducing admin load, and improving efficiency across all levels of government.
Queue Management
Manage in-person and virtual queues efficiently to improve flow, reduce congestion and deliver a seamless customer journey.
Online Forms
Simplify community access with secure, user friendly online forms for a quick submissions and improved data accuracy across all government services.
Virtual Meetings
Enable remote consultations and meetings, connecting government staff and community members effortlessly while supporting digital-first service delivery.
Designing Services That Deliver
As your trusted Australian government customer service provider, we undertake service design
shaped by customer journeys, government goals and real-world operational needs.
At NEXA, we don’t just implement systems – we work with government teams to reimagine how services are delivered.
Using human-centred service design, we map real customer journeys to create solutions that align with community needs and operational goals.
The outcome is streamlined workflows, measurable improvements and public services that work for everyone.
What Working with NEXA Looks Like
Discover
We consult with your teams to understand current challenges, goals and customer service expectations.
Design
Our expert team co-create practical, human-centred solutions tailored to your workflows and community needs.
Implement
We roll out solutions and processes with minimal disruption, ensuring alignment with council systems and staff.
Support
We provide ongoing support, updates and insights to optimise outcomes as your needs grow.
We Deliver Exceptional Service, Every Time
Let’s Make Your Complex Processes Simpler
Partner with the Australian leaders in customer journey solutions.
Together, let’s transform the way you engage and serve.
Connect with NEXA today!
Why Work with NEXA
We are your partner for better customer experiences and smarter government services.
At NEXA, we deliver bespoke, digital-first solutions that enhance government services across Australia.
By partnering with us, you gain improved operational efficiency, real-time insights and seamless customer experiences, all designed to meet your unique needs and ensure your community receives responsive, transparent and modern public services.
Better Customer Experience
That Speaks Volumes
Learn how government partners are navigating digital transformation
and driving better public outcomes with NEXA.
WA Department of Transport (DoT)
Blacktown City Council
Hume City Council
Delivering for Government Clients
We collaborate with a diverse range of government agencies, drawing on experience from past projects and ongoing engagements to help drive better service outcomes.
