Skip to content Skip to footer
Government

Every Customer
Interaction Matters

NEXA’s Customer Journey solution for Government assists across Local Council, State and Federal Departments, to streamline their customers’ journeys and make every interaction matter.

Eliminating queues and wait times, reducing frustration

Real-time data for management transparency

Reporting and analytics for informed decision making

Improved resource management during peak periods

Increased customer satisfaction through feedback

Measures KPIs and drives operational efficiency

Eliminating queues and wait times, reducing frustration

Real-time data for management transparency

Reporting and analytics for informed decision making

Improved resource management during peak periods

Increased customer satisfaction through feedback

Measures KPIs and drives operational efficiency

5/5

Client Testimonials

“DoT have been passionate and motivated by the NEXA implementation into our business. It has lifted our professional image and has changed the way we meet, greet, serve and satisfy our customers.”

Gregg Whitehall, Metropolitan Business Centres Manager – WA Department of Transport (DoT)

“The magic behind SNSW is that we have the human interface on the frontline and really smart data behind the scenes.”

Victor Dominello, Former Minister of Customer Service

“We could not be happier with the NEXA solution and the positive impact it has had on our ability to serve our customers and their overall experience within our Service Centre.”

 

Tony Parkes, Customer Service Team Leader, Blacktown City Council

Government

Government Partners

Find out how we can help you!

Customer Service Management Solutions That Matter

Socials
Address

Level 6, 1 Newland Street,
Bondi Junction 2022,
NSW Australia

Enhancing customer experiences with intelligent queue management, appointment scheduling and patient flow solutions. Backed by data-driven insights and industry expertise, NEXA helps businesses streamline operations, reduce wait times and deliver seamless customer service

NEXA © 2025. All Rights Reserved.