NEXA delivers end-to-end solutions to improve the way people access and experience services. We help organisations manage customer flow, streamline operations and create better interactions through:

● Queue management solutions
● Appointment scheduling
● Virtual queuing
● Patient flow
● Service design and strategy consulting

Everything we deliver is tailored to your environment, people and goals – ensuring measurable, customer-centric outcomes.

NEXA works with leading organisations in healthcare, government, education and other industries.

Our solutions are customised to the unique challenges of each sector – helping teams across aged care, local councils and more deliver smarter, more accessible service experiences.

Whatever your industry, we adapt our service design solutions with your people and purpose in mind.

Yes. NEXA solutions are built to integrate with a wide range of industry systems, including patient management software and customer service platforms.

In healthcare, this includes seamless integration with electronic medical records (EMRs), enabling more efficient workflows, improved patient flow and accurate data capture. In other industries, we integrate with CRM systems to support end-to-end service journeys, from scheduling to feedback – all within your existing environment.

NEXA helps healthcare providers manage patient flow by streamlining every interaction.

Our technology integrates appointment scheduling, virtual queuing, automated forms and real-time notifications, helping reduce wait times, minimise no-shows and ease stress in waiting areas.

With seamless Electronic Medical Records (EMR) systems and smarter staff allocation, we support more efficient operations, improved patient satisfaction and better care outcomes across hospitals, clinics and community health settings.

Virtual queuing lets customers join the line without physically standing in it. With NEXA’s Q-Flow virtual system, people can check in through a mobile app, kiosk or online channel, and receive real-time updates about their place in the queue.

This flexible approach reduces crowding, shortens perceived wait times, and improves customer satisfaction across the board.

Q-Flow is NEXA’s comprehensive platform for customer journey management. It streamlines service delivery through:

● Appointment scheduling
● Queue management
● Customer interaction tracking

Q-Flow automates check-ins, reduces wait times and provides real-time analytics to enhance service flow. It’s designed to support seamless operations across teams, locations and departments – helping you deliver better experiences.

NEXA combines customer-centric strategy with advanced technology to deliver queuing solutions that work – for both customers and teams. Our approach includes:

● Kiosks: From simple ticketing to appointment-based check-ins, our kiosks help manage flow and reduce bottlenecks.
● Mobile Q: Customers can manage their service journey via a mobile app – from booking to feedback, minimising physical wait times.
● Digital Signage: Real-time displays keep people informed and engaged while they wait.
● Staff Planner: Smart tools help optimise staff scheduling based on live demand, goals and traffic patterns.
● Appointment Scheduling: Pre-booked appointments, with SMS reminders, allow for smoother arrivals and more predictable workflows.
● Feedback Tools: Collect real-time, actionable feedback to continually improve service.

Together, these tools create a streamlined, seamless experience that reduces queues, improves satisfaction and empowers your team.

An effective queuing system does more than manage lines – it transforms the entire service experience:

● Reduced Wait Times: Improve flow and minimise unnecessary delays.
● Enhanced Customer Experience: A more organised journey builds confidence and loyalty.
● Improved Operational Efficiency: Allocate staff based on real-time data and service trends.
● Data-Driven Insights: Capture meaningful metrics to inform strategic decisions.
● Increased Staff Productivity: Give your team the structure they need to focus on service.
● Accessibility and Inclusivity: Serve a wider range of needs with customisable features.
● Cost Savings: Streamlined operations translate into long-term efficiency and value.
● Scalability: Easily adapt your solution as your business grows or changes.

Ultimately, it’s about creating seamless, smarter experiences for everyone involved.

NEXA’s appointment scheduling solution helps you create a smoother, more organised experience for both customers and staff.

By reducing no-shows, easing peak-time pressure and enabling better planning, it supports a calmer, more efficient environment – so your team can focus on delivering quality service and your customers feel truly considered from the moment they book.

At NEXA, our design process is rooted in human-centered thinking and a holistic view of service design.

● Human-Centered Design: We co-create with clients and end-users to ensure solutions meet real needs.
● Service Innovation: We apply the latest technologies to solve old challenges in new ways.
● Customisable Platforms: Our modular systems integrate key features like scheduling, queuing, and feedback tools.
● Holistic Approach: We consider your entire environment, from team workflows to customer interactions – for results that work in practice, not just on paper.

The result? Smarter, more seamless service journeys tailored to how your organisation operates.

Yes, every NEXA solution is designed to suit the specific needs of your organisation.

We understand that no two service environments are the same. That’s why we offer a flexible, modular platform that can be configured to match your operational requirements, customer flow and performance goals.

Whether you’re looking to manage queues, schedule appointments gather real-time feedback or integrate with existing systems, we work closely with your team to deliver a solution that fits your environment – functionally and strategically.

NEXA takes data security seriously.

We implement secure data encryption, role-based access controls and robust security protocols across all solutions. These measures ensure that patient and customer information is protected at every stage – while giving organisations confidence in meeting their legal and ethical responsibilities around data privacy.

Getting started with NEXA is simple.

If you’re ready to transform your service journey, or you’re simply curious enough to explore the possibilities, reach out to us and let’s start a conversation.

Contact us by phone at +61 (02) 8383 3800 or email us at [email protected].

Our expert team are here to collaborate with you, understand your unique goals and provide a customised consultation that aligns with your vision.
Let’s make it happen, together!