NEXA believes that the most effective approach is to work in partnership with our clients. Our world-class professional experience design team will guide you through each stage of your journey to effectively connect with your customers.
Designing experiences, the human way.
Our human-centred design process allows us to design the right experiences for your customers, which provide you with full potential from your NEXA solution. Discover more about our services exploring our offering below:
Customer Insights Review
Using Contextual Inquiry, Data and Analytics Insight and Observational Studies, understand more about your customers today, their needs, service requirements and goals they wish to achieve when doing business with you. Define the customer lifetime value of your future customer to ensure you’re investing in the right customers for the right time.
Customer Experience 360 Review
Understand how to efficiently monitor the experience of your customers and ensure customer expectations are consistently met or exceeded.
Customer Engagement Review
Understand the effectiveness of your current customer communications
Customer Journey Review
Document the way that your customers interact with your organisation using an ‘outside-in’ perspective.
Customer Experience Design
Design the experience you want your customers to have, and be confident it can be consistently delivered and have the intended impact on customer perceptions
Customer Experience Workshops
Tap into our design expertise and allow NEXA to provide your team with design skills to help you deliver maximum value for your projects.
“NEXA helped guide us to understand who our customers really were, and why we need to make investments in them”