“Partnering with an organisation such as NEXA, using their customer flow management systems, means we can really change our service, get more out of digital, make it easier and faster for our customer. But really importantly, and this is a key point, is ensuring that we’re creating a really great customer NSW experience that drives value, and efficiency for the broader Economy.
Our reputation domestically, nationally and internationally is inspiring other states such as Victoria, Queensland, also Tasmania to ask ‘what is SNSW doing?’ so that they can adopt and learn some of these practices and apply them within their own states to provide better services for their citizens too. We’re already in discussion with those states, we’re also in discussion with the Federal Government as well about how we can connect even further to provide services for the Australian citizen”
Glenn King, CEO SNSW