Frequently Asked Questions
About Q-Flow® 6.4
Get answers to your most important questions about Q-Flow 6.4, from features, benefits, security to implementation and beyond.
Smarter Customer Management Starts Here At NEXA
Upgrading or implementing a new system comes with questions, we get it.
That’s why we’ve put together this FAQ page to help you understand what Q-Flow 6.4 offers, how it impacts your operations, your customers and what to expect during the transition.
Whether you’re an existing user looking to upgrade or exploring Q-Flow for the first time, you’ll find answers to key questions. Our team is here to help.
Let’s make your Q-Flow experience seamless!
Q-Flow 6.4 is the latest version of our workflow and customer journey management platform, designed to streamline operations and enhance service efficiency.
This version introduces a more intuitive interface, stronger security measures and expanded integration capabilities. With Q-Flow 6.4, organisations can deliver seamless, personalised customer experiences with greater ease and control.
Compared to previous versions, Q-Flow 6.4 delivers significant improvements in security, usability and system functionality.
Earlier versions focused on foundational workflow management, but 6.4 enhances data protection with stronger encryption and stricter access controls. The user interface has also been refined, and menus can be customised for a more efficient experience.
Additionally, Q-Flow 6.4 introduces smarter queue management, better integration with third-party tools like Google Meet and improved event triggers, making customer interactions more seamless than ever.
Q-Flow 6.4 enhances service efficiency with:
- Smarter queue management – Reduces wait times by routing customers based on real-time availability.
- Improved appointment scheduling – Ensures smoother, more organised bookings.
- Omnichannel support – Seamless integration across multiple communication channels.
- Automation features – Frees up staff to focus on delivering better service.
These upgrades create faster and more efficient customer interactions.
Q-Flow 6.4 improves collaboration with clearer status icons, real-time updates and better role-based access to customer data. The enhanced notification system ensures that staff members stay informed of key events, while improved reporting tools provide greater visibility into operations.
These updates help teams work more cohesively, reducing miscommunication and streamlining workflows.
Security in Q-Flow 6.4 has been significantly strengthened with advanced encryption, automatic account unlocks after failed login attempts and stricter user access controls.
Additionally, email bodies have been removed from event logs to prevent unauthorised data exposure, and external request protection has been enhanced to block fraudulent access attempts.
Q-Flow 6.4 meets strict regulatory standards, including GDPR (General Data Protection Regulation) & HIPAA (Health Insurance Portability and Accountability Act), by implementing robust data protection measures. The system enforces username formatting rules, limits login error details to prevent security breaches and provides improved audit trails for better compliance tracking.
These updates ensure that businesses like you can confidently manage customer data while adhering to industry regulations.
Absolutely! We understand that every organisation has unique needs, and making the right decision is important.
Our expert team is here to provide guidance, answer your questions and help you determine if Q-Flow 6.4 is the right fit for you. Whether you need a personalised consultation, a product demo or more details on how the system can benefit your operations, we’re happy to assist.
Contact NEXA at +61 (02) 8383 3800 or email [email protected]. Let’s find the best solution together!