Join NEXA’s Director of CX Dennis Singh and Grant Maskell, leading independent CX consultant, as they explore how organisations can unlock value by intimately understanding customers. This 30-minute webinar provides insights into the tools and techniques customer-centric organisations employ to connect with their customers and case studies to bring these ideas to life.
Key takeaways:
Dennis is deeply passionate about solving problems and helping clients drive measurable value based outcomes. He takes a lot of interest in refining and reviewing how we can improve Customer Experience by a pro-active approach involving data and design thinking. Prior to NEXA, Dennis was a valued member of Westpac’s Senior Management team driving through end to end Customer led projects within Digital Sales, Consumer Finance and Everyday Lending. He also held Senior roles within the UX and CX space and worked for top tier consulting firms and in conjunction with Accenture, Deloitte and other organisations. Dennis lectures at General Assembly part time and when he is not immersed in the world of CX he enjoys the outdoors, music and art. He was recently awarded first at Australia’s nationals in scale models of historic and racing cars.
With 16 years experience delivering for well known brands, Grant has worked both client and agency side. Grant started his career working on CD-ROM projects before moving naturally into the web. As a firm believer in the power of design where the user is put at the heart, Grant’s passion for user experience and design, combined with his experience and varied background make him a UX all rounder. Whether he’s working on a desktop application for losing weight or a loyalty programme for a pizza company, user experience underpins everything he does.
Every day, everywhere in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter.
The magic behind SNSW is that we have the human interface on the frontline and really smart data behind the scenes.
Victor Dominello, Minister of Customer Service
NEXA always delivered on their promises and in many cases exceeded expectations.
Ben Oxford, Curtin Connect Project Lead
The NEXA project team were extremely insightful and understood both our clinical and technical requirements.
Improve the customer experience, with real data. NEXA is an Australian company that delivers innovative solutions to streamline the customer journey.
CONTACT US
+61 (02) 8383 3800
sales@nexa.com.au
NEXA Group Pty Ltd
Level 6, 1 Newland Street,
Bondi Junction 2022
NSW Australia