Provide an excellent customer experience with virtual queue management
Excellent customer service means providing people with a great experience from start to finish.
A big part of this is making sure you respect their time and you’re willing to meet their needs while taking into account their convenience. A way to do this is by improving queue management.
Mobile Q is a queue management solution that helps reduce wait times, eliminate the need for physical lines and manage client expectations, so you can provide a more comfortable customer journey right from the beginning.
By offering remote queueing via your customers’ mobile phones and devices, Mobile Q places wait-time convenience in their hands.
NEXA’s Mobile Q is an additional application to Q-Flow® software that provides a virtual queueing option for your clients. This means they can be in line for your service by checking in with their mobile device but not have to physically wait in a room.
By providing customers with visibility of wait times and alerts, Mobile Q allows you to efficiently manage customer flow and streamline service operations.
With customisable options like geofencing, this advanced queueing solution can also be configured according to your brand and integrated with other business apps like the OASIS Booking System. Download our Mobile Q brochure today to learn more:
Read more about Mobile Q
BLOG: How to improve your customers’ experience when queueing for services – In this article, we explain the importance of improving your queueing management system and how utilising virtual queues can put your business at a clear advantage. Read on