Provide an excellent customer experience with virtual queue management

Excellent customer service means providing people with a great experience from start to finish.

A big part of this is making sure you respect their time and you’re willing to meet their needs while taking into account their convenience. A way to do this is by improving queue management.

Mobile Q is a queue management solution that helps reduce wait times, eliminate the need for physical lines and manage client expectations, so you can provide a more comfortable customer journey right from the beginning.

By offering remote queueing via your customers’ mobile phones and devices, Mobile Q places wait-time convenience in their hands.

NEXA’s Mobile Q is an additional application to Q-Flow® software that provides a virtual queueing option for your clients. This means they can be in line for your service by checking in with their mobile device but not have to physically wait in a room.

Read more about Mobile Q

BLOG: How to improve your customers’ experience when queueing for services – In this article, we explain the importance of improving your queueing management system and how utilising virtual queues can put your business at a clear advantage. Read on