Effectively managing your queues will help you:

• Eliminate long lines

• Boost staff productivity

• Reduce customer complaints

• Provide valuable data

• Improve customer satisfaction

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"Since opening the doors to The Bright Alliance Building in January 2017, Prince of Wales Hospital’s Cancer and Haematology Services have been able to seamlessly streamline our patients’ check in process. Q Flow enables our patients – many of whom travel across multiple levels of our facility for numerous consultations and treatments – to check in with one simple efficient and effective check-in process. The NEXA project team were extremely insightful and understood both our clinical and technical requirements, resulting in a patient management solution that exceeded our expectations. They also worked tirelessly to meet out short turnaround times and provided continuous support to ensure our success."

Katie Bowden, Informatics and Data Manager – Cancer and Haematology Services, Prince of Wales Hospital & Community Health Services

You’ll learn:

• What queue management is
• The psychology of waiting 
• How to improve the waiting experience 
• Queue management solutions
• PLUS case studies of queue management in action


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