Every step of the customer journey matters

Get your customer’s journey off to the best start with NEXA Oasis – and then make sure it continues as smoothly and efficiently as possible with automated appointment scheduling from booking to destination.

Benefits include:

• A unified scheduling platform for all channels and self-service – online, mobile, kiosk, chat, social media, contact centre and more.
• Reduced operation costs through a streamlined scheduling process and improved staff efficiency.
• Improved Customer Experience through self-service scheduling.
• Online appointment scheduling on all contact channels helps capture all possible prospects.
• Ensures consistency in the messages conveyed to customers prior their arrival to an appointment, and in the way agents are prepared for their appointments.

NEXA’s Customer Visit Management App offers:

• Tailored interfaces for specific user groups from Administrator to branch manager to staff.

• Locking mechanism – prevents double booking of same time slot.

• Appointment data integration with Microsoft Exchange/Outlook.

• Scalable to any number of branches, departments, services and agents.

• All configuration settings are parameter based, require no programming, are done remotely from the server and affect all branches immediately.

• Automated Reminders – Sends customer reminders, including appointment details, promotional messages, preparation instructions, a link for cancellations or re-scheduling and more. These reminders can be printed when scheduling the appointment, or emailed/sent as an SMS.