Case Study: Sheba Healthcare
The Sheba Medical Centre at Tel Hashomer is considered to be one of Israel’s national healthcare centres.
Adjacent to Tel Aviv, it is the most comprehensive medical centre in the Middle East, renowned for its compassionate care and leading-edge medicine. It is also a major medical-scientific research powerhouse that collaborates internationally with the bio-tech and pharmaceutical industries to develop new drugs, treatments and technologies, and a foremost global centre for medical education.
Being such a busy healthcare facility, The Sheba Medical Centre needed a solution to help with patient flow in order they improve the patient visit times. operational procedures and process flow.
After extensive research including staff and patient interviews, it was decided that a single patient visit & clinic management solution was required. The solution had to manage the complete patient experience from initial appointment booking through to visit and follow up actions.
Q-Flow™ was selected as the preferred solution to help with patient flow and lead to a streamlined patient visit
Online appointments were offered for the first time and allowed patients and staff full visibility of wait times. Creating appointments which were based upon different lengths of visit and a variety of appointments types allowed the clinic staff the flexibility and visibility that they needed. Once an appointment was created, Q-Flow™ would automatically send the appointment confirmation via an appointment letter which contained a bar code. When the patient arrived for their appointment, they would scan the letter on the Q-Flow™ kiosk which then placed them in a virtual queue and automatically notified the clinic staff that the patient was waiting.
The entire appointment process ensured that patients were in the right place at the right time. Staff had full visibility of appointments and their workload.
Management now have real-time reporting which led to a number of operational improvements which meant that patient visit time were reduced.
Clinical staff have had their workload reduced through the use of the appointment wizard within Q-Flow™ which guides the staff member through the appointment process and shows real time availability of clinicians’ and their rooms.
The patient experience was greatly improved through better communication not only from the initial appointment notification but also during the visit. No longer were patients waiting in the wrong waiting areas as Q-Flow™ would inform the patients of where they need to be and if necessary provide them with a way finding map.
Research has shown that patient wait times and staff workload has been reduced. The Sheba Medical Centre work closely with both clinical staff and patients alike and whilst operational efficiencies have improved, constant monitoring and patient feedback is used to further improve the process.
NEXA’s global partner Qnomy implemented Q-Flow Patient Management.
