Patient Flow installed in Hospitals
NEXA’s Patient Flow solution is designed to arrange patient appointments and manage queues, has been placed in Australian hospitals following previous installations in America.
Currently utilised widely in leading universities, the Prince Charles Hospital application is the first for a main hospital in Queensland.
NEXA’s Patient Flow is also currently being employed in Cabrini Hospital ‘s medical imaging unit, and it planned for implementation at Robina Hospital in the Gold Coast at the beginning of 2012.
“It’s the best way for such medical facilities to enhance their patient flow and consultation scheduling, allowing specialists along with other personnel to have extra face-to-face time with patients as well as regain that personalised approach,” Mr. Thompson said.
He explained the solution concerns automating the situation prior to, the patient appointment.
“So just what NEXA’s Patient Flow permits hospitals to accomplish is to systemize whatever possible ahead of the true interaction and communication. For example, booking visits, reception and check-in, coordinating patient flow, queue management and then to take added time really concentrating on the individuals themselves,” he stated.
According to Ms Faulkner, QLD Health funded the system as part of the funding allocated for the hospital redevelopment.
“We issued a tender as part of this process and after rigorous analysis of the various systems, chose the NEXA’s Patient Flow solution,” she said.
Nurse unit manager for private practice, transit lounge and specialist outpatients at The Prince Charles Hospital, Belinda Faulkner, said the NEXA’s Patient Flow solution has been installed initially in two high traffic areas – outpatient clinics and endoscopy outpatient clinics. Volunteers are on hand to assist patients if they have issues using the system or require further information.
The system will manage more than 500 patients per day in outpatients and endoscopy outpatients, which houses 43 specialist rooms ranging from cardiac surgery to haematology, oncology, sleep disorders and vascular surgery.
“We issued a tender as part of this process and after rigorous analysis of the various systems, chose the NEXA’s Patient Flow system,”
Belinda Faulkner, Nurse unit manager for private practice, transit lounge and specialist outpatients at The Prince Charles Hospital