CX CONSULTING

NEXA’s world-class professional experience design team will guide you through each stage of your journey to effectively connect with your customers.

CX CONSULTING

NEXA’s world-class professional experience design team will guide you through each stage of your journey to effectively connect with your customers.

CONTACT DENNIS

Tel: +61 (0)2 8383 3800
Mobile: +61 413 782 740
Email:  dennis.singh@nexa.com.au

Dennis Singh, Director of Customer Experience

Dennis is deeply passionate about solving problems and helping clients drive measurable value based outcomes. He takes a lot of interest in refining and reviewing how we can improve Customer Experience by a pro-active approach involving data and design thinking. Prior to NEXA, Dennis was a valued member of Westpac’s Senior Management team driving through end to end Customer led projects within Digital Sales, Consumer Finance and Everyday Lending. He also held Senior roles within the UX and CX space and worked for top tier consulting firms and in conjunction with Accenture, Deloitte and other organisations.

Dennis lectures at General Assembly part time and when he is not immersed in the world of CX he enjoys the outdoors, music and art. He was recently awarded first at Australia’s nationals in scale models of historic and racing cars.

CONTACT GRANT

Tel: +61 (0)2 8383 3800
Email:  grant@grantmaskell.com

Grant Maskell, Independent CX Consultant

With 16 years experience delivering for well known brands, Grant has worked both client and agency side. Grant started his career working on CD-ROM projects before moving naturally into the web.

As a firm believer in the power of design where the user is put at the heart, Grant’s passion for user experience and design, combined with his experience and varied background make him a UX all rounder.

Whether he’s working on a desktop application for losing weight or a loyalty programme for a pizza company, user experience underpins everything he does.

CONTACT ADAM

Tel: +61 (0)2 8383 3800
Mobile: +61 404 885 438
Email:  adam.smith@nexa.com.au

Adam Smith, Business Development Manager Customer Experience

Adam commenced his career at EY gaining 14 years’ experience as a management consultant, primarily in financial services. After a stint as a Director at Cap Gemini, he joined NAB where his passion for technology and people saw him leading the Internet and Intranet Services team of 220. Adam then established the Melbourne office of The Customer Experience Company and during this time was instrumental in the creation of the Services NSW Service Centre customer experience. This year he’s been responsible for establishing the Australian business of inQuba, a South African built CX platform, and has now joined Nexa to bolster our presence in Melbourne and our customer experience consulting capabilities.

Cricket has always been a favourite past time of Adam’s and he is a Life Member of the Camberwell Magpies Cricket Club. He is also Commodore of the Westernport Yacht Club where he regularly races in his Hobie 16 catamaran. Adam is inspired by his wife who has built a successful performing arts school and is proudly watching his daughter and son mature into impressive young adults (who might some day leave home!)