Patient management at the Royal Children’s Hospital | NEXA

NEXA has just been awarded the contract by the Royal Children’s Hospital, Melbourne, to deliver their Patient Queuing and Patient Management System across three locations within their Parkville site for a planned rollout in 2013 and early 2014.

Q-Flow and V-Flow will provide patients and their families with self check-in opportunities via a SmartPhone App and Self Service Kiosks.  The solution includes a Write To and Write Back bi-directional interface to their Patient Administration System (PAS) and patients will be provided with customised and relevant instructions.

The solution also includes the ability to de-clutter waiting areas through SMS text messaging to the families’ mobile phone and sophisticated management of Digital Media displays.  Once a patient has checked-in, if clinics are running late, they are free to utilise other waiting ‘activities’ such as the outdoor play areas, the aquarium or the Meerkat enclosure – instead of sitting outside the clinic!  Q-Flow will monitor wait times and inform the patients when they are ready to be seen by their clinician.

Utilising V-Flow, Royal Children’s Hospital, Melbourne, will be able to display real time corporate information and patient announcements.

Other system benefits include the ability for Q-Flow to automatically generate the patient attendance and billing records which will save clinicians and administration officers significant time and cost.

Q-Flow and V-Flow will lead to enhancing staff productivity and optimising the patient experience.

To read more about our Healthcare solutions, please visit the following link: NEXA in Healthcare

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