NEXA provides Voice of the Customer Technology to Ministry of Health to Improve Patient Experience - Nexa

xx November 2018 – Sydney, Australia

NEXA is pleased to announce a partnership with the NSW Ministry of Health providing our cloud-hosted SaaS Voice of the Customer solution, as part of a suite of new measures designed to deliver improvement to the patient’s experience in NSW Emergency Departments. Initially the technology will be piloted across four NSW emergency departments at; Blacktown, Liverpool, Nepean and Lismore hospitals. NEXA’s Voice of the Customer Module is a survey platform, aimed at capturing real-time feedback from patients about the experience they have received in the waiting room. Patient satisfaction is part of a series of initiatives being implemented by the Ministry of Heath to improve the patient experience and includes XXXXXXXXXXXXXXXXXXXXXXXX.

“Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce venenatis consequat dui, at fringilla nulla interdum eu. Nunc vitae pulvinar leo, in laoreet neque. Sed efficitur pretium erat sed convallis. Proin auctor urna quis posuere feugiat. Duis eget posuere mauris. Pellentesque eget rutrum augue. In laoreet fermentum aliquam. Nullam placerat bibendum urna, pretium consequat ligula ullamcorper nec. Duis ipsum eros, gravida id felis et, tincidunt varius ante.” – Quote from Minister of Health

Bill Thompson, NEXA’s National Health Account Director says, “NEXA understands the importance to health organisations of better patient engagement and specifically of seeking patient feedback about their experiences. The real-time capture of Consumer Experience aids quality and process improvement and allows the hospital to demonstrate to patients that you value their views and allows constructive feedback to be provided to staff.” “The solution is a cloud hosted survey platform oriented to measure the quality of the service at the Health Service / Location level. This can be used to ensure compliance with national standards – such as the accreditation standards within “National Safety and Quality Health Service Standards”

NEXA’s Enterprise wide Customer Experience measurement solution is part of a larger suite of modules that make up the NEXA Patient Flow and Appointment Workflow solution platform that has been deployed in hospitals and health clinics across New South Wales as well as Victoria and Queensland and over 1000 installations globally. The Voice of the Customer Experience Module is already deployed within The Prince of Wales Hospital Randwick (NSW) and The Prince Charles Hospital (QLD).

About NEXA:
NEXA is an independent Australian company that designs and delivers digital transformations in people-facing organisations. NEXA’s consultative approach and globally recognised technology optimises customer journey’s whilst enhancing operational efficiencies.

About the Ministry of Health – NSW:
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Fusce venenatis consequat dui, at fringilla nulla interdum eu. Nunc vitae pulvinar leo, in laoreet neque. Sed efficitur pretium erat sed convallis. Proin auctor urna quis posuere feugiat. Duis eget posuere mauris. Pellentesque eget rutrum augue. In laoreet fermentum aliquam. Nullam placerat bibendum urna, pretium consequat ligula ullamcorper nec. Duis ipsum eros, gravida id felis et, tincidunt varius ante.