NEXA has partnered with the National Local Government Customer Service Network (NLGCSN) for the past 5 years and is proud to continue this important relationship in 2016. The NLGCSN is the peak industry body for customer service professionals within the Australian Local Government sector.
The association celebrated 20 years of supporting its 150+ members in 2015. Earlier this year this peak industry association for local government customer service professionals invited NEXA to participate on the judging panel for the 2016 National Local Government Customer Service Awards. We wish all the councils good luck for the Awards and commend these councils on the outstanding service they are delivering to their communities.
NEXA’s Customer Experience solution is designed to assist Local Councils in handling every aspect of the customer encounter and flow through the centre. This includes online appointment scheduling, directional signage, routing according to individual information or skill-based routing, load balancing and customer feedback. It also helps service centre managers to optimise their workforce by planning accurate staffing levels and using real time data to drive decisions. All levels of management gain transparency and visibility across the organisation.
Contact NEXA today to join our growing network of Local Councils who are delighting their community with outstanding service.
For more information, visit http://www.csnetwork.org.au/