Interactive communication channels, digital in nature, augment the patient’s physical visit to the clinic resulting in a true omni-channel patient journey and experience, which healthcare providers can leverage to create more value both for themselves and for their customers. Healthcare providers are concerned with providing more value measured by outcomes and patient satisfaction, while reducing [...]
The Student Service Centres Conference or SSCC has been a fixture on the tertiary education landscape for the past decade. The conference was initiated by the Association of Tertiary Education Management and it seeks to identify best practice in customer service to students with elements of motivation and self-improvement with a strong focus on networking. [...]
NEXA’s Queuing solution for the emergency department streamlines the patient journey and enhances the visitor experience. To better understand just how this works, watch this video which highlights Mr Quimby’s visit to the Emergency Department (ED) for his broken wrist. Mr Quimby checks into ED from home, or another location en route to the hospital [...]
Originally posted on the Qnomy blog here Net Promoter Score, or NPS, gauges a service provider's relationship with its customers. In their study of Customer Behavior and Loyalty in Retail Banking, Bain & Company reported: "Our statistical analysis shows that the most significant factors for a bank’s Net Promoter Score are annoyance with the branch [...]
NEXA were commissioned by Western Sydney Local Health District to implement and extend NEXA’s Patient Journey Optimisation Platform as part of the Blacktown Hospital Redevelopment Program into the new Clinical Services Building. As a key solution forming part of the digital hospitals strategy implemented at Blacktown Hospital, NEXA continues to work as a technology partner [...]
Originally posted on the Qnomy blog here There are many ways to describe the functions of Q-Flow®, but in essence, what this unique piece of software does is digitize brick and mortar stores and physical service locations. What this actually means is that Q-Flow provides digital data that describes the physical entities living in the [...]
With close to 35 million non-admitted patient service events provided by Australian public Hospitals and over 10 million hospitalisations per year (Source: AIHW 2016), applying technology solutions to healthcare is essential for health providers to cope with the increasing demands. NEXA is at the forefront of patient journey management in Australia and are thought-leaders on [...]
Featured in Pulse+IT and Hospital & Healthcare Bulletin Gold Coast Health has partnered with Australian customer experience software company, NEXA, to launch a holistic patient optimisation framework across its five busiest departments at the Gold Coast University Hospital (GCUH). The Q-Flow technology by NEXA integrates with GCUH’s core systems and has helped to eliminate patient [...]
Lior Miller has over 10 years of experience as both a healthcare provider and on the vendor side as a solution specialist. He is an expert in medical and patient centric process management and is passionate about optimising work flows for healthcare providers of all sizes. Lior was recently one of the brightest minds at [...]
NEXA CEO Adrian Gold was recently at a function where he had the privilege of meeting the newly appointed NSW Premier, The Hon. Gladys Berejiklian. It was a great opportunity to introduce her to the work NEXA is involved in, especially Service NSW and other State government organisations, and high profile federal government departments and [...]
