WORKFORCE MANAGEMENT

WORKFORCE MANAGEMENT

NEXA’s approach is collaborative and consultative, and our experience is hands on. We leverage extensive knowledge from working in and with large organisations to develop, implement, and sustain Workforce Management tools, systems, teams, and processes.

Customer Arrival Forecasting
Manage customer and workflow with historical trends and real-time variables that predict expected arrival rates.
Staffing Allocation
Integrates with Customer Arrival Forecast to provide optimal staffing recommendations.
Rostering
An outcome of Customer Arrival Forecasts and Staffing Allocation, Rostering offers a user friendly interface for generating staff rosters.
Health Checks
An independent and objective evaluation of Workforce Management in action with actionable insights for producing long term Work Force Management benefits.
Time Studies
Critical understandings and validation of the workload, operating rhythms, and resource demands on every Work force.

Everyday, every where in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter. Talk to us today.

Everyday, every where in Australia and beyond, NEXA is helping to make more than 100,000+ customer interactions matter. Talk to us today.