Australia’s healthcare sector has begun implementing a breakthrough new web-based technology to ensure quality of care is at the core of the patient experience and patient flow. The patient flow scheduling technology extends beyond queue management to enable surgeons and other hospital staff to accurately monitor the time they spend with each patient to improve patient scheduling and reduce waiting times.
Dr John Noble, from the United States Centre for Orthopaedics in Louisiana, said the implementation of a system called Q-Flow two years ago has improved efficiency at all levels to dramatically enhance patient care. With a catchment area of 300,000 people, the Centre has grown from 10,000 visits to 47,000 in the past two years and from four specialist providers to 12.
