NEXA is extremely pleased to announce that we have now deployed our Customer Experience Solution to Mosman Council.
Mosman is a place of history and beauty, located 8 kilometres north-east of the CBD on Sydney’s lower north shore. It is one of Australia’s premier suburbs, with an unmatched setting on Sydney Harbour. The area is characterised by beautiful localities such as Balmoral, Beauty Point, Clifton Gardens and Georges Heights. Occupying some 8.7 square kilometres, Mosman features numerous stunning bays and beaches punctuated by rugged headlands and sandstone cliffs. Natural bushland areas and foreshore parklands complement busy shopping strips and suburban neighbourhoods. The major thoroughfares of Military and Spit Roads both divide the area and connect residents of Mosman and those from further north to other parts of Sydney.
Mosman places customer services as a high priority and within their council offices and as a result have deployed the NEXA solution to measure customer interactions. Customers will use a touch screen kiosk which will define the reason for the visit. The staff will be able to call customers forward and manage the remainder of the visit using the systems Internet interface.
Mike Wheble – Sales & Marketing Manager says “I welcome Mosman Council to our growing list of Local Government users. Mosman Council have recognised the value of the solutions & services that we provide and as such, this project will bring the operational benefits that Mosman Council set out to achieve in a short space of time”.